German-Speaking Telecom Support Specialist

Employers from Greece; United States; À distance; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Relocation Package

Greek Lessons

Résumé du poste

Patrique Mercier Recruitment By Nellie is delighted to announce an exciting opportunity for a German Speaking Customer Service Representative in the Telecommunications industry. This role focuses on helping German-speaking customers navigate products and services via phone, email and chat.

Responsibilities include handling billing inquiries, technical support, service upgrades, and complaints with professionalism.

Qualifications

• Fluency in German and English, written and spoken.
• Experience in customer service, preferably telecom.
• Excellent communication and problem-solving skills.
• Discretion and empathy in handling customer issues.

Responsabilités

• Provide high-quality customer service to German-speaking clients via phone, email, and chat regarding telecommunications products and services.
• Assist customers with billing inquiries, service issues, and technical support for their telecommunications setups.
• Guide customers through upgrading services, troubleshooting problems, and understanding accounts.
• Handle customer complaints professionally to ensure a positive experience.
• Document all customer interactions clearly to support service improvements.
• Collaborate with technical and sales teams to resolve inquiries efficiently.

Connaissances

German fluency

Customer service

Communication

Problem solving

Microsoft Office

CRM software

Outils

CRM software

Description du poste

Patrique Mercier Recruitment By Nellie is delighted to announce an exciting opportunity for a German Speaking Customer Service Representative in the Telecommunications industry. This role focuses on helping German-speaking customers navigate products and services via phone, email and chat.

Responsibilities include handling billing inquiries, technical support, service upgrades, and complaints with professionalism.