Geothermal & Water-Source HVAC Specialist — Hybrid/Remote

BOSC; Albuquerque (NM); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Job summary

Bosch Thermotechnology Corp. in the United States seeks an HVAC Specialist to provide expert phone and email-based troubleshooting for residential and commercial water-source heat pump, geothermal, air-conditioning, and heat pump systems.

You will support contractors, dealers, engineers, architects, and homeowners with timely, accurate technical solutions. Responsibilities include collaboration with cross-functional teams, reviewing materials for new products, and maintaining detailed records.

Qualifications

• 3+ years of hands-on experience in HVAC technical support or a related role.
• Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal in residential and commercial environments.
• High School diploma or equivalent required; relevant certifications such as NATE, EPA certification is a plus.
• Technical knowledge of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, compressors.
• Excellent problem-solving skills, initiative, and a strong customer-oriented approach.
• Exceptional communication and phone skills with the ability to work independently and collaboratively.
• Strong organizational skills, attention to detail, and a proactive mindset to meet individual and team goals.
• Computer proficiency including Microsoft Office Suite (Word, Excel, Access, Outlook); experience with MAS500 or SM+ is a plus. Typing skills are advantageous.
• Primarily office and computer-based work with flexibility to work from home, unless fully remote.
• Occasional on-site visits and air travel inside and outside the USA as required.
• A REAL ID or passport is required for travel.

Responsibilities

• Provide troubleshooting and applications support via phone and email to external customers and internal teams (Customer Service, Sales) on a variety of HVAC systems and components.
• Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives.
• Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos.
• Represent the company in complaint resolution and technical investigations, providing detailed root cause analysis feedback.
• Maintain detailed electronic records of customer interactions and manage departmental email communications.
• Perform on-site field troubleshooting as needed, including occasional travel domestically and internationally for training or service support.
• Support peers by sharing expertise and assisting with their technical development.
• Maintain flexibility to provide after-hours support during critical rollouts or escalations as required.
• Work from either the office or home using company systems as directed by your supervisor.

Skills

HVAC troubleshooting

Customer focus

Communication

Problem solving

Travel readiness

MS Office

Education

High School diploma

NATE certification

EPA certification

Tools

MAS500

SM+

Job description

Bosch Thermotechnology Corp. in the United States seeks an HVAC Specialist to provide expert phone and email-based troubleshooting for residential and commercial water-source heat pump, geothermal, air-conditioning, and heat pump systems.

You will support contractors, dealers, engineers, architects, and homeowners with timely, accurate technical solutions. Responsibilities include collaboration with cross-functional teams, reviewing materials for new products, and maintaining detailed records.