Genomics Field Service Engineer – Instruments (LA/Travel)
Element Biosciences
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Benefits offered by this job
Job summary
Element Biosciences is seeking an experienced Field Service Engineer based in Los Angeles, CA, covering the Southwest region. You will install, qualify, upgrade and service next-generation sequencers in customers' laboratories, troubleshooting complex hardware and software issues in the field.
The role requires 3+ years in engineering/biology/chemistry and experience with NGS instruments; travel up to 80% domestically is expected.
Qualifications
- Associate or Bachelor Degree in engineering, physics, biology, chemistry or related field (or equivalent).
- Experience with next-generation sequencing instruments is preferred.
- Ability to troubleshoot complex lab equipment involving chemistry, software and hardware.
- Excellent verbal and written communication skills.
Responsibilities
- Provide onsite installation, qualification, upgrades, repairs and preventive maintenance on next-generation sequencers.
- Identify root causes and resolve field issues with support as needed.
- Maintain professionalism and technical knowledge in all customer interactions.
- Manage parts handling, ordering, usage and CRM documentation.
Skills
Education
Tools
Job description
Element Biosciences is seeking an experienced Field Service Engineer based in Los Angeles, CA, covering the Southwest region. You will install, qualify, upgrade and service next-generation sequencers in customers' laboratories, troubleshooting complex hardware and software issues in the field.
The role requires 3+ years in engineering/biology/chemistry and experience with NGS instruments; travel up to 80% domestically is expected.
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