Remote Field Service Engineer – Sequencing Instruments

elementbiosciences; United States; Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Stock options

Discretionary annual bonus

Health coverage

Retirement plan matching

Flexible PTO

Job summary

Element Biosciences is seeking a field-based technical support engineer to service sequencing instruments across the Southwest. This remote role is based in Los Angeles with extensive domestic travel.

You will install, qualify, upgrade, repair, and maintain instruments, troubleshoot hardware, software, and chemistry, and document activity in the CRM. Requires a related degree and 3+ years of field service experience, with travel up to 80%.

Qualifications

• Bachelor's or higher in engineering/ sciences.
• 3+ years field service or technical support experience.
• Experience servicing scientific instruments involving optics, fluid handling, and thermal systems.
• Willingness to travel domestically up to 80% and work flexible hours.

Responsibilities

• Install, qualify, upgrade, repair, and preventive maintenance on sequencing instruments at customer sites.
• Diagnose product issues, identify root causes, and resolve problems.
• Communicate clearly with customers about technical issues.
• Manage spare parts, orders, inventory, and vehicle stock.
• Record service activity in the CRM promptly.
• Support customer needs outside standard hours when required.

Skills

Troubleshooting

Customer communication

Time management

Field service experience

Education

Bachelor's or Associate degree in engineering, physics, biology, chemistry, or related field

Job description

Element Biosciences is seeking a field-based technical support engineer to service sequencing instruments across the Southwest. This remote role is based in Los Angeles with extensive domestic travel.

You will install, qualify, upgrade, repair, and maintain instruments, troubleshoot hardware, software, and chemistry, and document activity in the CRM. Requires a related degree and 3+ years of field service experience, with travel up to 80%.