Senior Field Service Engineer — Genomics Equipment (LA/OC)

Illumina, Inc.; California; Hybrid; USD 90.000 - 135.000; Vollzeit

Benefits dieser Stelle

Genomics sequencing access

Health/dental/vision coverage

Retirement benefits

Paid time off

Equity opportunities

Zusammenfassung

Illumina, Inc. is seeking a Sr Field Service Engineer to deliver high-level installations, troubleshooting, and escalation support for complex genomic instruments. The role requires coordinating repairs regionally and ensuring timely, effective customer outcomes.

Ideal candidates have 5+ years in biotech/biomedical service, strong communication, and the ability to work independently and as part of a team. Travel is anticipated at 50–60%, with base pay in a competitive annual salary range.

Qualifikationen

• Minimum 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
• 5+ years’ relevant experience in biotechnology/biomedical industry preferred

Aufgaben

• Provide escalated support and high-level diagnostics for complex equipment and systems.
• Coordinate repairs and customer escalations across region with other resources.
• Install, upgrade, repair, and maintain instrument systems in defined territory.
• Mentor and guide mid/senior level field personnel and staff.
• Maintain relationships with customers and ensure satisfaction with Service.

Kenntnisse

Customer support

Troubleshooting

Field service

Escalation management

Mentoring

Ausbildung

Bachelor’s degree in related field

Tools

Linux

Networking

Jobbeschreibung

Illumina, Inc. is seeking a Sr Field Service Engineer to deliver high-level installations, troubleshooting, and escalation support for complex genomic instruments. The role requires coordinating repairs regionally and ensuring timely, effective customer outcomes.

Ideal candidates have 5+ years in biotech/biomedical service, strong communication, and the ability to work independently and as part of a team. Travel is anticipated at 50–60%, with base pay in a competitive annual salary range.