Field Service Engineer - Los Angeles

elementbiosciences; United States; Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Stock options

Discretionary annual bonus

Health coverage

Retirement plan matching

Flexible PTO

Job summary

Element Biosciences is seeking a field-based technical support engineer to service sequencing instruments across the Southwest. This remote role is based in Los Angeles with extensive domestic travel.

You will install, qualify, upgrade, repair, and maintain instruments, troubleshoot hardware, software, and chemistry, and document activity in the CRM. Requires a related degree and 3+ years of field service experience, with travel up to 80%.

Qualifications

• Bachelor's or higher in engineering/ sciences.
• 3+ years field service or technical support experience.
• Experience servicing scientific instruments involving optics, fluid handling, and thermal systems.
• Willingness to travel domestically up to 80% and work flexible hours.

Responsibilities

• Install, qualify, upgrade, repair, and preventive maintenance on sequencing instruments at customer sites.
• Diagnose product issues, identify root causes, and resolve problems.
• Communicate clearly with customers about technical issues.
• Manage spare parts, orders, inventory, and vehicle stock.
• Record service activity in the CRM promptly.
• Support customer needs outside standard hours when required.

Skills

Troubleshooting

Customer communication

Time management

Field service experience

Education

Bachelor's or Associate degree in engineering, physics, biology, chemistry, or related field

Job description

Role overview

Provide field-based technical support for scientific sequencing instruments across the Southwest, working remotely from Los Angeles. The role combines customer-facing service with hands-on installation, maintenance, upgrades, and troubleshooting across instrument hardware, software, and chemistry.

Responsibilities

• Install, qualify, upgrade, repair, and perform preventive maintenance on sequencing instruments at customer sites.
• Diagnose product issues, identify root causes, and resolve problems independently or with additional support.
• Communicate professionally with customers and explain technical issues clearly.
• Manage spare parts, including ordering, usage, returns, inventory counts, and vehicle stock.
• Record service activity accurately and promptly in a customer relationship management system.
• Support customer needs outside standard business hours when required.

Requirements

• An associate or bachelor's degree in engineering, physics, biology, chemistry, or a related field, plus at least three years of relevant experience; equivalent education and industry experience may qualify.
• Ability to troubleshoot complex laboratory equipment spanning hardware, software, and chemistry.
• Experience servicing scientific instruments involving optics, fluid handling, and thermal systems.
• Strong problem-solving, organization, time management, and relationship-building skills.
• Clear written and verbal communication, including technical documentation.
• Ability to travel domestically up to 80%, work flexible hours, and frequently move boxes weighing up to 20 pounds.

Nice to have

• Experience with next-generation sequencing instruments, sequencing run setup, or multiple full product launches.
• Familiarity with fluorescence microscopy or account management.

Benefits and work setup

• - Remote role based in Los Angeles, with extensive domestic travel.
• - Full-time position with stock options, a discretionary annual bonus, health coverage, retirement plan matching, and flexible paid time off.