Field Service Engineer II – Genomics Instrumentation

Illumina; Alabama; Hybrid; USD 75,000 - 112,000; Full time

Benefits offered by this job

Access to genomics sequencing

Family planning benefits

Health/dental/vision insurance

Retirement benefits

Paid time off

Job summary

Illumina is seeking a Field Service Engineer 2 to service genomic platforms in the Atlanta, GA or Birmingham, AL area. The role focuses on installation, repair, validation, and proactive maintenance to maximize uptime and customer satisfaction.

The candidate will manage accounts, coordinate upgrades, and work with cross-functional teams to drive improvements. Travel up to 75% is required and a strong customer-focus is essential for success.

Qualifications

• Bachelor’s degree in a related field; 2–6 years servicing Illumina products.
• Willing to travel up to 75% across regions.
• Strong problem-solving and communication skills are essential.
• Ability to work independently and as part of a team.
• Biotechnology knowledge or relevant military experience is a plus.

Responsibilities

• Proficient at installation, repair and maintenance of Illumina platforms.
• Troubleshoot a wide variety of complex customer reported problems.
• Monitor, schedule, and prioritize tasks to maximize instrument uptime.
• Complete post repair/install validation runs as required on all platforms.
• Manage SFDC case management with quality and guidelines adherence.
• Independently manage accounts and strengthen customer relationships.
• Schedule and perform equipment upgrades and new installations.
• Utilize and maintain service manuals, SOPs, and remote connectivity.
• Escalate repairs as needed and be primary contact for escalation activities.
• Run instrument failure reports and use data to prevent downtime.
• Lead meetings with site personnel reporting metrics on performance and downtime.
• Partner with NSST and product support for sustaining engineering activities.
• Coordinate rotational support locally or from other regions.
• Support other Field Service Engineers to develop skills.
• Provide onsite training/support to grow the team’s capabilities.
• Identify site efficiencies to reduce repair time and increase uptime.
• Ensure proper inventory levels of service parts and adjust as needed.
• Perform additional tasks as business conditions require.

Skills

Problem solving

Verbal communication

Written communication

Team collaboration

Independent contributor

Travel up to 75%

Education

Bachelor's degree or higher

Tools

Windows OS

Networking

Hardware knowledge

Robotics

Electrical/electronics

Mechanical systems

Job description

Illumina is seeking a Field Service Engineer 2 to service genomic platforms in the Atlanta, GA or Birmingham, AL area. The role focuses on installation, repair, validation, and proactive maintenance to maximize uptime and customer satisfaction.

The candidate will manage accounts, coordinate upgrades, and work with cross-functional teams to drive improvements. Travel up to 75% is required and a strong customer-focus is essential for success.