Genomics Field Service Engineer II - Install & Repair

Illumina; Atlanta (GA); Sur place; USD 75 000 - 112 000; Plein temps

Avantages offerts par ce poste

Genomics sequencing benefits

Family planning

Health, dental, vision benefits

Retirement benefits

Paid time off

Résumé du poste

Illumina is seeking a Field Service Engineer to provide on-site installation, repair, and maintenance for complex genomic instruments. You will lead post-repair validation, manage SFDC cases, and build strong customer relationships across sites in the Atlanta or Birmingham region.

The role requires a Bachelor’s degree (or higher) with 2–6 years of field service experience, willingness to travel up to 75%, and strong problem-solving and communication skills. Illumina offers comprehensive benefits.

Qualifications

• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• 2-6 years relevant experience or direct experience servicing our products.
• Must be willing to travel up to 75%.
• Must be highly motivated and have problem-solving ability.
• Ability to operate as an independent contributor and as a cooperative member of a team.
• Excellent verbal and written communications skills.
• Biotechnology/Biomedical industry knowledge, or applicable military experience.
• Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems.
• Technical knowledge of computer hardware, Windows OS, and networking.
• Planning, scheduling, and prioritization skills.

Responsabilités

• Proficient at installation, repair and maintenance of Illumina platforms.
• Troubleshoot a wide variety of complex customer reported problems.
• Proactively monitor, schedule, and prioritize tasks to maximize instrument uptime and customer satisfaction.
• Responsible for completing post repair/install validation runs as required on all platforms.
• Manage all administrative tasks (SFDC case management) in a quality manner and within the established guidelines.
• Independently manage account, build and help strengthen customer relationships.
• Schedule and perform equipment upgrades and new installations.
• Utilize and maintain up to date Service and training manuals, Field Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation.
• Responsible for escalating repairs as needed and primary point of contact for escalation related activities.
• Running reports on instrument failures and using data to proactively service instruments in order to avoid costly downtime.
• Lead regular meetings with site personal reporting out metrics related to instrument performance, downtime etc.
• Partner with NSST and product support for ongoing sustaining engineering activities.
• Responsible for communicating and overseeing any rotational support locally or from other regions.
• Resource to assist other Field Service Engineers in troubleshooting complex issues.
• Provide additional onsite training/support to other Field Service Engineers to further develop their skill sets.
• Identify opportunities for gaining site efficiencies which will promote a decrease in mean time between repair and increase instrument uptime.
• Ensure proper inventory levels of service parts and make changes as needed.

Connaissances

Problem solving

Communication skills

Teamwork

Formation

Bachelor's degree

Advanced degree (MS/PhD) with experience

Outils

Windows OS

Networking

Computer hardware

Robotics

Electrical/electronics

Mechanical systems

Description du poste

Illumina is seeking a Field Service Engineer to provide on-site installation, repair, and maintenance for complex genomic instruments. You will lead post-repair validation, manage SFDC cases, and build strong customer relationships across sites in the Atlanta or Birmingham region.

The role requires a Bachelor’s degree (or higher) with 2–6 years of field service experience, willingness to travel up to 75%, and strong problem-solving and communication skills. Illumina offers comprehensive benefits.