Genomics Field Service Engineer II — Install & Troubleshoot

Illumina, Inc.; Stati Uniti; Remoto; USD 75.000 - 112.000; Tempo pieno

Descrizione del lavoro

Illumina, Inc. in the United States is seeking a Field Service Engineer to install, repair, and maintain Illumina platforms onsite at customer sites in Atlanta, GA or Birmingham, AL.

You will troubleshoot complex instrument issues and ensure high uptime, collaborating with customer teams and internal service groups. The role requires a bachelor’s degree with 2–6 years of related experience, up to 75% travel, and strong communication skills.

Competenze

• Typically requires a Bachelor’s degree with 2+ years in related fields.
• 2–6 years of relevant experience servicing our products.
• Willing to travel up to 75%.
• Excellent verbal and written communications skills.
• Biotechnology knowledge or military experience.

Mansioni

• Install, repair, and maintain Illumina platforms onsite.
• Troubleshoot complex customer problems and provide timely resolutions.
• Schedule tasks to maximize instrument uptime and customer satisfaction.
• Complete post repair/install validation runs as required.
• Manage SFDC case management with quality and adherence to guidelines.
• Build strong customer relationships and independently manage accounts.
• Lead equipment upgrades and new installations.
• Collaborate with NSST and product support on sustaining engineering activities.

Conoscenze

Problem solving

Communication

Independent contributor

Team collaboration

Planning & prioritization

Biotech knowledge

Formazione

Bachelor's degree

Advanced degree

Strumenti

SFDC

Windows OS

Networking

Descrizione del lavoro

Illumina, Inc. in the United States is seeking a Field Service Engineer to install, repair, and maintain Illumina platforms onsite at customer sites in Atlanta, GA or Birmingham, AL.

You will troubleshoot complex instrument issues and ensure high uptime, collaborating with customer teams and internal service groups. The role requires a bachelor’s degree with 2–6 years of related experience, up to 75% travel, and strong communication skills.