Genetics Clinic Medical Receptionist - Epic & Scheduling

Mercyhealth; Rockford (IL); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

Paid time off

Tuition reimbursement

Career advancement opportunities

Job summary

Mercyhealth in Rockford, IL seeks a courteous Medical Office Receptionist to handle clerical duties and Epic scheduling/registration. You will answer calls, greet visitors, load patient demographics, verify insurance, collect co-pays, and support MyChart activation.

The role emphasizes patient privacy, accurate data entry, and teamwork in a busy front desk environment. Competitive pay and a comprehensive benefits package are offered.

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Knowledge of Epic EMR is a plus.
• Good interpersonal and written communication skills.
• Basic keyboard skills and medical terminology knowledge preferred.

Responsibilities

• Answer incoming telephone calls and route to appropriate personnel.
• Retrieve and forward voice mail messages.
• Greet on-site visitors and manage visitor access.
• Process mail, supplies, and office equipment.
• Perform Epic registration check-in and patient demographics loading.
• Verify insurance coverage and collect co-payments as needed.
• Assist patients with MyChart signup and activation.
• Maintain patient privacy in accordance with policies.

Skills

Customer service

Epic software

Interpersonal skills

Medical terminology

Keyboard skills

Communication skills

Education

High School diploma or equivalent

Tools

Epic EMR

Job description

Mercyhealth in Rockford, IL seeks a courteous Medical Office Receptionist to handle clerical duties and Epic scheduling/registration. You will answer calls, greet visitors, load patient demographics, verify insurance, collect co-pays, and support MyChart activation.

The role emphasizes patient privacy, accurate data entry, and teamwork in a busy front desk environment. Competitive pay and a comprehensive benefits package are offered.