Genesys Solutions Consultant - Contact Center Telephony

Artech Information System LLC; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A major IT staffing company is looking for a Genesys Solutions Consultant for a 12+ month contract with high extension chances in Houston. The ideal candidate will have 6-10 years of experience, particularly in Cisco voice routing, Genesys GVP platforms, and incident management. The role will involve supporting the Enterprise Telephony Infrastructure platform and leading technical troubleshooting efforts. Solid leadership and problem-solving skills in contact center technologies are crucial for success in this position.

Qualifications

• 6-10 years’ experience in Contact Center technology implementation and maintenance.
• Experience in incident response and resolution.
• Strong troubleshooting skills in contact center technology.

Responsibilities

• Support activities related to Enterprise Telephony Infrastructure.
• Implement and maintain networks for Contact Centers.
• Lead teams in troubleshooting technology issues.

Skills

Cisco Voice and routing

Genesys GVP and IVR platforms

NICE call recording

Problem solving

Leadership skills

Job description

A major IT staffing company is looking for a Genesys Solutions Consultant for a 12+ month contract with high extension chances in Houston. The ideal candidate will have 6-10 years of experience, particularly in Cisco voice routing, Genesys GVP platforms, and incident management. The role will involve supporting the Enterprise Telephony Infrastructure platform and leading technical troubleshooting efforts. Solid leadership and problem-solving skills in contact center technologies are crucial for success in this position.