Senior Genesys Solutions Architect (Contract)

AmNet Services, Inc.; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology solutions provider in Charlotte, NC is seeking a Software Engineer - System Architect - III to implement complex contact center solutions. The ideal candidate will have at least 10 years of experience in Genesys-based implementations and strong consulting skills. The role involves solution architecture and coordination with project management to ensure successful outcomes. Excellent presentation and troubleshooting skills are essential for success in this role.

Qualifications

• 10+ years of contact center consulting experience.
• Experience leading implementations from discovery to rollout.
• Certification in Genesys solutions required.

Responsibilities

• Act as a subject matter expert for contacting center solutions.
• Design and implement complex Genesys solutions.
• Coordinate with technology vendors for solutions.

Skills

Genesys Solutions Implementation

Consultation Skills

Strong Troubleshooting

Presentation Skills

Technical Understanding of PBX Systems

Initiative Taking

Education

BS in Computer Science or related field

Tools

Genesys v7

Genesys v8

Job description

A leading technology solutions provider in Charlotte, NC is seeking a Software Engineer - System Architect - III to implement complex contact center solutions. The ideal candidate will have at least 10 years of experience in Genesys-based implementations and strong consulting skills. The role involves solution architecture and coordination with project management to ensure successful outcomes. Excellent presentation and troubleshooting skills are essential for success in this role.