Senior Genesys & IVR Architect – CTI & VoIP Expert

US Tech Solutions; Berkeley Heights (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

A global staff augmentation firm is seeking an experienced professional with over 8 years in call center applications, focusing on Genesys frameworks. Candidates must have significant expertise in call routing, IVR, and CTI, alongside strong troubleshooting skills and current Genesys certifications. This role involves analyzing complex solutions and participating in design efforts, ensuring integrations with various systems function smoothly.

Qualifications

• 8+ years of experience in call center applications.
• Strong experience in Genesys Framework and components.
• Must possess current Genesys certifications.

Responsibilities

• Analyze and troubleshoot call center applications.
• Implement complex solutions involving Web Services.
• Participate in design and communicate design approach.

Skills

TDM/VoIP routing protocols

Call Center concepts

Troubleshooting

Genesys Voice portal

Web Services

Nuance speech engines

Education

Genesys certifications

Tools

Avaya CMS

Job description

A global staff augmentation firm is seeking an experienced professional with over 8 years in call center applications, focusing on Genesys frameworks. Candidates must have significant expertise in call routing, IVR, and CTI, alongside strong troubleshooting skills and current Genesys certifications. This role involves analyzing complex solutions and participating in design efforts, ensuring integrations with various systems function smoothly.