Software Engineer - System Architect - III

AmNet Services, Inc.; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology solutions provider in Charlotte, NC is seeking a Software Engineer - System Architect - III to implement complex contact center solutions. The ideal candidate will have at least 10 years of experience in Genesys-based implementations and strong consulting skills. The role involves solution architecture and coordination with project management to ensure successful outcomes. Excellent presentation and troubleshooting skills are essential for success in this role.

Qualifications

• 10+ years of contact center consulting experience.
• Experience leading implementations from discovery to rollout.
• Certification in Genesys solutions required.

Responsibilities

• Act as a subject matter expert for contacting center solutions.
• Design and implement complex Genesys solutions.
• Coordinate with technology vendors for solutions.

Skills

Genesys Solutions Implementation

Consultation Skills

Strong Troubleshooting

Presentation Skills

Technical Understanding of PBX Systems

Initiative Taking

Education

BS in Computer Science or related field

Tools

Genesys v7

Genesys v8

Job description

Software Engineer - System Architect - III

• Contract

America Networks is a leading sensor and networking solutions partner for companies in any Industrial, Manufacturing, and Waste management space. We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management. Our founders are hardcore telecommunications engineers with combined 200+ years of experience in designing, optimizing and performance engineering for several mid–large wireless carriers internationally - that saw a need to provide low power, cost efficient sensors to collect data, create alerts, and predict needed actions. We have combined these sensors with low power, wide area (LPWA) networking technologies to provide clients various options to decrease re-occurring costs associated with operating an IoT network of sensors and connected devices. We specialize in design, deployment, optimization, and support of these Networks. Whether an off-the-shelf or custom solution is needed, we’ll create a solution and push the data on the best cloud platform to fit your needs, including your own.

Description

A Contact Center Services ("CCS") Genesys Engineer is a Professional Services Senior Consultant and is viewed by the customer as a subject matter expert responsible for solution architecture and consulting related to the implementation of complex contact center solutions involving the Genesys suite of products. A Senior Consultant has strong interpersonal and technical skills and has a comprehensive understanding of Contact Center related technologies as well as their interdependencies. The Senior Consultant is a leader in contact center solution design and has the ability to identify and work with various technology vendors in order to coordinate a comprehensive contact center solution that meets a customer's requirements.

These solutions are centered on the implementation of Genesys based solutions and the facilitation of integration from third party adjunct applications. A Senior Consultant has the ability to articulate complex concepts to business and management level customer employees and coordinate activities with project management. The ideal Senior Consultant is highly motivated and willing to take initiative in order to drive successful engagements.

Requirements

This position requires a broad range of skills related to implementation of complex contact center solutions. The ideal candidate has extensive experience in the implementation of the Genesys suite of contact center products as well as integration with common PBX's (Avaya, CUCM, etc...). The candidate must have a solid understanding of the relationship of Genesys as a middleware component to a complex fully integrated solution and the ability to define touch points / requirements of third party integrated technology components. In addition to technical requirements, this position requires familiarity with implementation principles, theories and concepts; specifically the Software Development Lifecycle; and the ability to work both independently or collaboratively to achieve success. A qualified candidate must have proven experience in development of complex routing strategies, and implementation of highly available Genesys solutions.

Education and Pre-Requisites

Required

• BS degree in Computer Science or related field.
• Demonstrated (reference able) professional consulting, implementation and solutions implementation experience with a specific focus on Genesys based solutions.
• A minimum of 10 years contact center consulting experience.
• Demonstrated ability to lead and drive an implementation from discovery through production rollout.
• One or more Genesys v7 or Genesys v8 certifications such as GCP-CIV, GCP-DIV, GCP-CSIP or GCP-GVP.
• Strong presentation and communications skills appropriate for multiple levels of an organization.
• Strong troubleshooting skills.
• Ability to take initiative.

Desirable

• Experience within the Healthcare and Financial verticals.
• Experience with one or more of the following technologies (Verint, NICE, Aspect WFM, Empirix, Nuance).