Partial Remote_Genesys Specialist(10 Yrs Contact center exp)_W2

360 IT Professionals; Charlotte (NC); Remote; USD 120,000 - 180,000; Full time

Job summary

A technology services company based in the United States is seeking a Genesys Engineer for partial remote work in Charlotte, NC. This role involves solution architecture and consulting for complex contact center solutions. Ideal candidates will have a BS degree in Computer Science or a related field, along with extensive consulting and implementation experience in the Genesys suite. Candidates should also possess 10+ years of contact center experience and relevant Genesys certifications. Competitive compensation is offered.

Qualifications

• Extensive experience in the implementation of the Genesys suite of contact center products.
• Minimum of 10 years contact center consulting experience.
• One or more Genesys v7 or v8 certifications such as GCP-CIV, GCP-DIV, GCP-CSIP or GCP-GVP.
• One or more Genesys v7 or v8 certifications such as GCP-CIV, GCP-DIV, GCP-CSIP or GCP-GVP.

Responsibilities

• Responsible for solution architecture and consulting related to the implementation of complex contact center solutions.
• Lead and drive implementation from discovery through production rollout.

Skills

Implementation of Genesys suite of products

Contact center consulting

Solutions implementation

Integration with PBX systems

Education

BS degree in Computer Science or related field

Tools

Genesys certifications

Job description

• Contract

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Job Description

We are looking to fill multiple partial remote positions for Genesys specialists in Charlotte NC

A Contact Center Services ("CCS") Genesys Engineer is a Professional Services Senior Consultant and is viewed by the customer as a subject matter expert responsible for solution architecture and consulting related to the implementation of complex contact center solutions involving the Genesys suite of products.

Requirements:

This position requires a broad range of skills related to implementation of complex contact center solutions. The ideal candidate has extensive experience in the implementation of the Genesys suite of contact center products as well as integration with common PBX"s (Avaya, CUCM, etc...).

Qualifications

• BS degree in Computer Science or related field.
• Demonstrated (reference able) professional consulting, implementation and solutions implementation experience with a specific focus on Genesys based solutions.
• A minimum of 10 years contact center consulting experience.
• Demonstrated ability to lead and drive an implementation from discovery through production rollout.
• One or more Genesys v7 or Genesys v8 certifications such as GCP-CIV, GCP-DIV, GCP-CSIP or GCP-GVP.