Genesys Solutions Consultant

Artech Information System LLC; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A major IT staffing company is looking for a Genesys Solutions Consultant for a 12+ month contract with high extension chances in Houston. The ideal candidate will have 6-10 years of experience, particularly in Cisco voice routing, Genesys GVP platforms, and incident management. The role will involve supporting the Enterprise Telephony Infrastructure platform and leading technical troubleshooting efforts. Solid leadership and problem-solving skills in contact center technologies are crucial for success in this position.

Qualifications

• 6-10 years’ experience in Contact Center technology implementation and maintenance.
• Experience in incident response and resolution.
• Strong troubleshooting skills in contact center technology.

Responsibilities

• Support activities related to Enterprise Telephony Infrastructure.
• Implement and maintain networks for Contact Centers.
• Lead teams in troubleshooting technology issues.

Skills

Cisco Voice and routing

Genesys GVP and IVR platforms

NICE call recording

Problem solving

Leadership skills

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Role: Genesys Solutions Consultant

Duration: 12+ months (High chances of extension)

The Contact Center Strategy - Telephony Infrastructure (CCS-TI) group within the Infrastructure Management Group (IMG), Network Services (NS) Organization is looking for an exceptional Support engineer for supporting activities related to the Enterprise Telephony Infrastructure platform (i.e. virtualization of multiple call centers, multi-channel access, intelligent routing, computer telephony integration, telephonic and web self-service, and common/intelligent desktops, Virtual Hold, etc.).

6 - 10 years’ experience is required

• Implementation and maintenance of networks, network analysis, engineering and software functions for Contact Centers.
• Incident response and resolution
• Problem management updates4.
• Cisco Voice and routing
• Genesys GVP and IVR platforms
• NICE call recording
• Call center adjuncts including Symon, Aspect, and Virtual Hold5.
• Troubleshooting and solving contact center technology issues
• Leadership skills to lead teams in troubleshooting to a good result.