Genesys Technology Lead — Contact Center Innovator

Radiant Info Systems Ltd.; Torrance (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading technology firm in California is seeking an experienced Genesys Technology Lead to design and implement telephony solutions for contact centers. This critical role requires strong technical leadership, problem-solving skills, and the ability to engage with stakeholders. Candidates should have 7-10 years of Genesys experience, a Bachelor's degree in Computer Science or Mathematics, and proficiency in relevant technologies. The position offers a dynamic work environment with opportunities to make a meaningful impact on business operations.

Qualifications

• 7-10 years relevant Genesys work experience.
• Experience with call center business processes and systems desired.
• Strong skills in Microsoft Office products including Excel, Word, and Visio.

Responsibilities

• Assess customer requirements and present recommendations.
• Provide technical training and educate IT associates and clients.
• Apply problem solving skills to address complex technical issues.

Skills

Genesys technical expertise

Problem solving

Technical training

Cross-application collaboration

Data analysis

Education

BS in Computer Science

BS in Mathematics

Tools

Oracle

SQL

Microsoft Office

Job description

A leading technology firm in California is seeking an experienced Genesys Technology Lead to design and implement telephony solutions for contact centers. This critical role requires strong technical leadership, problem-solving skills, and the ability to engage with stakeholders. Candidates should have 7-10 years of Genesys experience, a Bachelor's degree in Computer Science or Mathematics, and proficiency in relevant technologies. The position offers a dynamic work environment with opportunities to make a meaningful impact on business operations.