General Virtual Assistant: Customer Service (Fully Remote)

Ottawater; United States; Remote; USD 27,000 - 34,000; Full time

Job summary

Ottawater is seeking a reliable front-office coordinator in Ottawa to handle calls, emails, and chats, and to route issues to the owner. You will schedule jobs, coordinate dispatch, and maintain accurate records to support a small, customer-focused team.

The role emphasizes proactive communication, strong organizational skills, and ensuring smooth daily operations for our plumbing services."

Qualifications

• Excellent English and strong organizational skills.

Responsibilities

• Answer calls, manage email/chat, and route issues to the owner.
• Schedule jobs, coordinate dispatch, and keep records updated.

Skills

Customer service

Scheduling

Dispatch coordination

Administrative support

Email/Chat handling

Job description

• Customer service, scheduling, and dispatch coordinator for a plumbing business.
• Front-line contact handling calls, leads, and admin support.

Key Responsibilities:

• Answer calls, manage email/chat, and route issues to the owner.
• Schedule jobs, coordinate dispatch, and keep records updated.

Requirements:

• Excellent English and strong organizational skills.

Ottawater provides plumbing services in Ottawa, Canada, and needs a reliable front-office coordinator. They are a small, customer-focused team that values proactive communication and organized support.