Home Services Specialist

CS Outsource; Puerto Rico; Remote; USD 38,000 - 60,000; Full time

Job summary

CS Outsource is seeking a proactive Home Services Virtual Assistant to support a busy home services operation. The ideal candidate will have hands-on plumbing industry exposure, manage service appointments, dispatch technicians, and use Housecall Pro to keep records accurate.

You will handle customer inquiries, coordinate schedules, and maintain smooth daily workflows while communicating clearly in English and upholding excellent organizational standards.

Qualifications

• Experience in the plumbing/home services industry.
• Hands-on use of Housecall Pro required.
• Proven scheduling, dispatching and field-work workflows.
• Strong English verbal and written communication.
• Excellent organization and ability to multitask in a fast-paced environment.

Responsibilities

• Handle customer inquiries and provide timely information.
• Schedule service appointments and coordinate technician availability.
• Dispatch technicians based on job requirements.
• Manage Housecall Pro records and update job information.
• Follow up with customers on appointments and status.
• Maintain organized records and assist with reports.

Skills

Customer communication

Scheduling

Dispatching

Administrative support

Workflow management

Multitasking

Time management

Tools

Housecall Pro

Job description

We are looking for a proactive, organized, and customer-focused Home Services Virtual Assistant to support the daily operations of a home services business. The ideal candidate will have hands-on experience in the plumbing industry, be comfortable managing service appointments and dispatching technicians, and have practical experience using Housecall Pro.

This role is ideal for someone who understands home services workflows and can keep scheduling, customer communication, and administrative tasks running smoothly.

Key Responsibilities

Customer Communication: Handle incoming calls and customer inquiries professionally, providing timely information and assistance.

Scheduling & Dispatching: Schedule plumbing service appointments, coordinate technician availability, and dispatch technicians based on job requirements.

Housecall Pro Management: Use Housecall Pro to manage appointments, update customer records, maintain accurate job information, and track service schedules.

Customer Follow-Ups: Follow up with customers regarding appointments, service updates, and other relevant matters.

Service Coordination: Communicate with customers and field technicians to ensure smooth daily operations and minimize scheduling conflicts.

Administrative Support: Maintain organized records, update operational information, and assist with reports and other administrative tasks.

Workflow Management: Help ensure service requests are properly documented, scheduled, and followed through to completion.

Requirements

Previous hands-on experience in the plumbing industry or a home services business.

Practical experience using Housecall Pro is required.

Understanding of service scheduling, technician dispatching, and field service workflows.

Strong verbal and written English communication skills.

Excellent organizational and time-management skills.

Ability to multitask, prioritize requests, and work efficiently in a fast-paced environment.

A customer-focused mindset with strong problem-solving skills.

Ability to work independently and take ownership of assigned responsibilities.

Who We're Looking For

We need someone who understands how a home services business operates, not just a general administrative assistant. The ideal candidate can confidently manage customer inquiries, coordinate technicians, maintain accurate records in Housecall Pro, and help keep daily service operations organized.