Inbound Customer Service & Dispatch Scheduling Virtual Assistant

Jobgether; Oregon; Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Fully remote work arrangement

Weekly payments

Free training and upskilling

Collaborative VA community

Job summary

Jobgether on behalf of a partner company seeks a remote, full-time Independent Contractor to fill the role of Inbound Customer Service & Dispatch Scheduling Virtual Assistant. The position is based in the United States and supports a mobile tire-service operation across Canada.

You will handle customer calls, collect service details, explain options, and assist with dispatch and scheduling to ensure efficient technician deployments.

Qualifications

• Previous experience handling inbound calls.
• Excellent spoken English with near-native fluency.
• Strong communication and multitasking abilities.
• Experience with appointment scheduling or dispatch coordination preferred.
• Independently follow procedures under contractor terms.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Collect accurate customer details and service information.
• Explain standard service information and booking options.
• Respond to routine questions; escalate complex issues.
• Book appointments considering technician availability and travel times.
• Coordinate based on geographic proximity to support dispatch.
• Confirm bookings and maintain records; communicate changes.
• Check technician status and confirm en route status.
• Update customer information and scheduling docs.
• Track unresolved scheduling issues and follow-ups.
• Collaborate with VA team to maintain operations.
• Follow routing and escalation procedures for inquiries.
• Deliver services per engagement timelines and guidelines.

Skills

Inbound customer service

English fluency

Scheduling coordination

Appointment booking

Multitasking

Tools

CRM software

Scheduling software

Dispatch systems

Calendar tools

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Inbound Customer Service & Dispatch Scheduling Virtual Assistant based remotely in United States.We are seeking a customer-focused and highly organized Virtual Assistant to support a growing mobile tire-service operation in Canada. In this role, you will manage incoming customer calls, coordinate service appointments, and help dispatch technicians across multiple locations. You will work with a team of approximately 50 mobile technicians, ensuring appointments are scheduled efficiently based on availability, location, and travel requirements. Your communication and organizational skills will play a key role in delivering a smooth customer experience and maintaining efficient daily operations. This opportunity is ideal for someone who thrives in a fast-paced environment, can manage competing priorities, and enjoys solving scheduling challenges. The position offers a remote, full-time independent contractor arrangement with a defined weekly schedule and ongoing operational support.

Accountabilities

Your responsibilities will include:

• * Answer incoming customer calls promptly and professionally, providing helpful and courteous assistance.*
• * Collect accurate customer details and information about requested services.*
• * Explain standard service information, booking procedures, and appointment options using approved guidance.*
• * Respond to routine customer questions and concerns, escalating unusual requests or complex service issues when necessary.*
• * Book service appointments in the designated scheduling system, taking technician availability, location, and existing commitments into account.*
• * Coordinate appointments based on geographic proximity and reasonable travel times to support efficient technician dispatch.*
• * Confirm booking details, maintain accurate appointment records, and communicate schedule changes to relevant parties.*
• * Check technician status and confirm whether technicians are en route when required.*
• * Update customer information, service records, and scheduling documentation.*
• * Track unresolved scheduling issues and customer follow-ups to ensure timely resolution.*
• * Coordinate with the existing administrative and Virtual Assistant team to maintain consistent operations.*
• * Follow established procedures for routing inquiries, resolving routine scheduling problems, and reporting outstanding customer or technician matters.*
• * Deliver agreed services professionally and meet the timelines, guidelines, and deliverables specified in the engagement agreement.*

Requirements

The ideal candidate has experience in inbound customer service, excellent spoken English, and the organizational skills needed to coordinate appointments in a busy service environment. You should be comfortable handling phone inquiries, managing multiple tasks, and maintaining accurate records. The key requirements include:

• * Previous experience handling inbound calls or working in a customer service role.*
• * Excellent spoken English, with a native or near-native level of fluency and pronunciation.*
• * Strong communication and active listening skills, with a professional and customer-oriented phone manner.*
• * Excellent organizational skills, attention to detail, and the ability to multitask effectively.*
• * Strong time management and practical problem-solving abilities, particularly when managing appointment schedules and competing priorities.*
• * Experience with appointment booking, technician dispatch, or scheduling coordination is strongly preferred.*
• * Experience working in a high-volume call environment is an advantage.*
• * Familiarity with calendar tools, customer relationship management (CRM) platforms, scheduling software, or dispatch systems is preferred.*
• * Experience in automotive services, mobile services, or field-service operations is a plus.*
• * Ability to work independently, follow established procedures, communicate schedule changes clearly, and escalat…*
• * Availability to work 40 hours per week, Wednesday through Sunday, from 7:00 AM to 4:00 PM, with a one-hour unpaid lunch break.*
• * Willingness to work under an independent contractor agreement rather than an employment contract.*

Benefits

• * Fully remote work arrangement.*
• * Full-time engagement with 40 contracted hours per week.*
• * Competitive compensation rates.*
• * Weekly payments processed according to the terms of the engagement.*
• * Free training and opportunities for professional upskilling.*
• * Ongoing support, guidance, and access to a collaborative Virtual Assistant community.*
• * Opportunity to develop customer service, scheduling, dispatch coordination, and remote business support skills.*
• * Access to various other opportunities as they become available.*

We appreciate your interest and wish you the best!