CPT-11701 Inbound Customer Service & Dispatch Scheduling Virtual Assistant

20four7VA; United States; Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive rates and weekly payments

Free training and upskilling

Ongoing support and guidance

Job summary

20four7VA is seeking a scheduling specialist to handle inbound customer calls, gather service details, and book appointments. You will review technician availability, optimize routes by geography, update records, and track follow-ups.

This role emphasizes strong English, organization, and multitasking in a fast-paced environment. The company places offshore independent contractors with clients worldwide, including the United States, United Kingdom, Canada and Australia, offering ongoing support

Qualifications

• Previous inbound call-handling or customer-service experience.
• Excellent spoken English.
• Strong organizational and multitasking skills.

Responsibilities

• Answer incoming customer calls professionally and promptly.
• Gather customer information and requested service details.
• Book service appointments in the company's scheduling system.
• Review technician availability, locations and existing appointments.
• Schedule appointments considering geographic proximity and travel.
• Update customer information and service records.
• Track outstanding scheduling issues and customer follow-ups.

Skills

Customer service

Call handling

English proficiency

Organizational skills

Multitasking

Tools

CRM systems

Dispatch systems

Scheduling software

Job description

Responsibilities

• Answer incoming customer calls professionally and promptly
• Gather customer information and requested service details
• Book service appointments in the company's scheduling system
• Review technician availability, locations and existing appointments
• Schedule appointments considering geographic proximity and travel
• Update customer information and service records
• Track outstanding scheduling issues and customer follow-ups

Requirements

• Previous inbound call-handling or customer-service experience
• Excellent spoken English
• Strong organizational and multitasking skills

Preferred Qualifications

• Appointment scheduling or dispatch experience
• High-volume call environment experience
• Familiarity with calendar, CRM or dispatch systems
• Automotive, mobile or field-service experience

Benefits

• Competitive rates and weekly payments
• Free training and upskilling
• Ongoing support and guidance

About the Company

20four7VA places offshore independent contractors with clients worldwide, mainly in the United States, United Kingdom, Canada and Australia.