General Merchandise Team Lead - Elevate Customer Experience

Meijer; Rochester Hills (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is looking for a dedicated team member in Rochester Hills, MI to support daily store operations and customer service excellence. You will guide peers, train staff, manage scheduling, and help drive sales while ensuring product freshness and compliance with safety standards.

The role emphasizes leadership, teamwork, and inclusive culture, with opportunities for advancement and participation in Meijer Rewards such as weekly pay and education assistance.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Ability to influence others and build rapport with customers.
• Commitment to fostering an inclusive environment for all teammates.

Responsibilities

• Engage customers to deliver an exceptional shopping experience, including checkout.
• Communicate with team members and assign daily tasks.
• Coach and mentor teammates to meet service and sales goals.
• Assist training for new team members and cross-train talent.
• Assist with department scheduling to boost engagement and store profitability.
• Ensure product freshness via rotation and date policies.
• Guide food safety compliance and maintain a safe workplace.
• Oversee ordering, receiving, stocking, pricing, and displays when applicable.
• Support Meijer culture and diversity, equity, and inclusion.
• Operate registers and handle cash as needed.
• Operate powered equipment where applicable.
• Participate in period end inventories to help achieve goals.
• May lead in other departments as needed.

Skills

Customer service

Communication

Retail experience

Leadership

Training

Problem solving

Inventory handling

Safety compliance

Influence others

Job description

Meijer is looking for a dedicated team member in Rochester Hills, MI to support daily store operations and customer service excellence. You will guide peers, train staff, manage scheduling, and help drive sales while ensuring product freshness and compliance with safety standards.

The role emphasizes leadership, teamwork, and inclusive culture, with opportunities for advancement and participation in Meijer Rewards such as weekly pay and education assistance.