Full-Time General Merchandise Lead - Customer Experience

Meijer Inc.; Upper Sandusky (OH); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a frontline leader to guide daily operations in the store, delivering exceptional customer service and supporting team success. You will supervise the department, assign tasks, and model Meijer’s standards for guest experience and efficiency.

You will mentor teammates, help with scheduling, ensure product freshness and accurate inventory, and lead by example in safety, training, and cross-department collaboration to drive store performance.

Qualifications

• Passion for customer service and engaging with customers.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport with customers.
• Ability to lift, carry, push, pull, bend and twist.
• Experience executing plans.
• Positive influence to create a strong team environment.
• Commitment to fostering an inclusive environment.

Responsibilities

• Engaging peers to provide the best possible shopping experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching teammates to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Communication

Team collaboration

Influence

Mentoring

Job description

Meijer is seeking a frontline leader to guide daily operations in the store, delivering exceptional customer service and supporting team success. You will supervise the department, assign tasks, and model Meijer’s standards for guest experience and efficiency.

You will mentor teammates, help with scheduling, ensure product freshness and accurate inventory, and lead by example in safety, training, and cross-department collaboration to drive store performance.