General Manager, Wellness Spa | Flexible Hours

The NOW; Fairfax (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

The NOW Massage in the United States seeks a General Manager to lead Experience Guides and Massage Therapists, overseeing operations, guest experience, and profitability. You will recruit, mentor, and manage teams, drive sales, and act as brand ambassador to ensure a premier guest experience consistent with our values.

The role emphasizes leadership, urgency, and guest-centric service in a fast-paced environment, with focus on scheduling, financial stewardship, and brand collaborations across

Qualifications

• 3+ years of industry or likeminded business experience (operating a fast-paced, high-volume business).
• Membership program and/or wellness industry experience preferred.
• Proven track record in sales and building a recurring guest base with a sense of community.
• Business acumen: ability to quickly understand and address business information (e.g., Zenoti, profit and loss statements, budgets and sales forecasts, labor forecasting, etc.).
• Excellent communication, listening, and computer skills.
• Must be a team leader and enjoy mentoring people.

Responsibilities

• Recruitment, hiring, and continuous development of the team, both front desk and Massage Therapist, mentoring and coaching team members to excel in their roles and achieve their goals.
• Performance management (document and delivery) and maintaining positive relationships within the team.
• Next-level guest experience, addressing online reviews and community engagement. With the ability to resolve guest issues and employee relations in a manner reflective of The NOW Brand Truths.
• Build and maintain team schedules to maximize productivity and efficiency while managing payroll and scheduling demands in a timely manner.
• Perform accounting duties, such as recording daily cash flow, managing payroll, and executing inventory. Financial acumen is essential for adhering to and monitoring budgets and driving sales.
• Upholds our high standards of cleanliness, safety, and compliance (including massage therapy laws).
• Planning and overseeing promotions and collaborations with local businesses to enhance our brand presence.

Skills

Leadership

Sales

Guest experience

Team mentoring

Budgeting

Communication

Operations

Tools

Zenoti

Job description

The NOW Massage in the United States seeks a General Manager to lead Experience Guides and Massage Therapists, overseeing operations, guest experience, and profitability. You will recruit, mentor, and manage teams, drive sales, and act as brand ambassador to ensure a premier guest experience consistent with our values.

The role emphasizes leadership, urgency, and guest-centric service in a fast-paced environment, with focus on scheduling, financial stewardship, and brand collaborations across