Supervisor, Front Desk Team

The NOW; Ashburn (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Salary $17/hr

Sales commission

Discounted massages

Team environment

Best-in-class training

Boutique setting

Job summary

The NOW Massage is hiring a Supervisor, Wellness Adviser to lead and train the Front Desk Experienced Guide team, ensuring smooth daily operations, sales excellence, and top‑notch guest service.

You will actively sell services, enhancements, memberships, and retail products while maintaining high standards and a boutique atmosphere. This role requires flexibility for evenings, weekends, and holidays at our Ashburn, VA location.

Qualifications

• Sales and customer service-related experience preferred
• Efficient and detail-oriented in a fast-paced environment.
• Key-holder or lead/supervisory experience preferred
• Excellent guest service and communication skills
• Ability to listen, empathize, and be the subject matter expert for The NOW
• Problem-solving and troubleshooting skills

Responsibilities

• Accurately book massage appointments and check guests in and out
• Actively sell services, enhancements, memberships, and retail products.
• Provide guests detailed descriptions of services, enhancements, policies, and membership benefits.
• Open and close the boutique daily according to SOPs.
• Coach and train team; provide shift coverage during absences.
• Support GM with guest concerns.
• Complete monthly inventory reports.
• Ensure cleanliness and presentation of the facility.

Skills

Sales experience

Customer service

Leadership

Training

Job description

The NOW is Hiring a Supervisor, Wellness Adviser

The NOW Massage is seeking ahighly skilledandmotivatedSupervisor of the Front Desk Experienced Guide team. As a Supervisor, you will play a key role in managing and training the front desk team, ensuring seamless operations, sales excellence, and exceptional customer service.You must be comfortable selling in a retail sales environment.

Schedule / Expected Work Hours:

• Ability to work flexible hours, including evenings, weekends, and holidays
• The NOW Massage is open 7 days a week from 9:00am to 8:00pm

Benefits:

• Starting salary $17 per hour, plus sales commission and bonus
• Aggressive sales commission structure. If you are uncomfortable with retail sales, this is not the job for you.
• Discounted massages and products
• Fun and team-oriented environment
• Best-in-class training
• Work in a busy boutique setting
• Unique high-energy atmosphere

Requirements:

• Accurately book massage appointments and check guests in and out
• Actively sell services, enhancements, memberships, and retail products.
• Provide guests detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, and membership benefits.
• Properly open and close the boutique each day according to Standard Operating Procedures.
• Develop the ability to work without constant direct supervision.
• Assist in training new Experience Guides and provide shift coverage during absences.
• Provide ongoing coaching and feedback to team members to help them develop their skills, achieve targets, and grow within their roles.
• Communicate product updates and service protocols to the team.
• Complete monthly inventory reports.
• Ensure the facility's cleanliness and presentation.
• Support General Manager with guest concerns.

Qualifications

• Sales and customer service-related experience preferred
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Key-holder and or lead/supervisory experience preferred
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Possess problem-solving and troubleshooting skills.

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa.

Company Purpose/Mission

Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple.

Relax your body. Reset your soul. Start NOW.

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.