General Manager, Wellness & Guest Experience

The NOW Brea; Brea (CA); Presencial; USD 85.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team discounts

Monthly massage

401(k)

Paid time off

Training & development

Wellness resources

Discounts on services

Descripción de la vacante

The NOW Massage in Brea, CA seeks a General Manager to lead front desk and massage teams, ensure smooth operations, and deliver outstanding guest experiences while driving profitability. You will mentor staff, manage schedules and payroll, and uphold high standards of cleanliness and branding.

The role requires strong leadership, strategic thinking, and a guest-centric approach in a fast-paced, service-oriented environment.

Formación

• 4+ years of industry or likeminded business experience (operating a fast-paced, high-volume business).
• Proven ability to recruit, mentor, and develop front desk and service staff.
• Strong business acumen with experience in budgets and payroll.

Responsabilidades

• Recruitment, hiring, and continuous development of the team, mentoring staff to excel.
• Performance management and maintaining positive relationships within the team.
• Enhance next-level guest experience and address online reviews with brand standards.
• Build and maintain team schedules, payroll, and inventory control.
• Perform accounting duties and manage budgets to drive sales.
• Uphold cleanliness, safety, and massage therapy compliance.
• Plan promotions and collaborations to boost brand presence.

Conocimientos

Leadership

People management

Sales & guest relations

Operations management

Descripción del empleo

The NOW Massage in Brea, CA seeks a General Manager to lead front desk and massage teams, ensure smooth operations, and deliver outstanding guest experiences while driving profitability. You will mentor staff, manage schedules and payroll, and uphold high standards of cleanliness and branding.

The role requires strong leadership, strategic thinking, and a guest-centric approach in a fast-paced, service-oriented environment.