Founding GM – Build & Lead a Boutique Wellness Experience

The NOW; Tampa (FL); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Complimentary monthly massage

Team member discounts

Career growth opportunities

Competitive compensation + generous a

Résumé du poste

The NOW Massage is opening its first Tampa boutique in North Hyde Park, and we are seeking a Founding General Manager to lead the launch and ongoing operations. This role builds a team from the ground up, delivers The NOW’s elevated massage experience, and ensures guest-centric profitability.

The Founding General Manager mentors Experience Guides and Therapists, drives guest engagement, schedules, payroll, and budget adherence, and embodies brand truth in every interaction.

Qualifications

• 2+ years of industry or likeminded business experience (operating a fast-paced, high-volume business).
• Membership program and/or wellness industry experience preferred.
• Proven track record in sales and building a recurring guest base with a sense of community.
• Business acumen: ability to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, labor forecasting, etc.).
• Excellent communication, listening, and computer skills.
• Must be a team leader and enjoy mentoring people.

Responsabilités

• Recruitment, hiring, and continuous development of the team, both front desk and Massage Therapist, mentoring and coaching team members to excel in their roles and achieve their goals.
• Performance management (document and delivery) and maintaining positive relationships within the team.
• Next-level guest experience, addressing online reviews and community engagement. With the ability to resolve guest issues and employee relations in a manner reflective of The NOW Brand Truths.
• Build and maintain team schedules to maximize productivity and efficiency while managing payroll and scheduling demands in a timely manner.
• Perform accounting duties, such as recording daily cash flow, managing payroll, and executing inventory. Financial acumen is essential for adhering to and monitoring budgets and driving sales.
• Upholds our high standards of cleanliness, safety, and compliance (including massage therapy laws).
• Planning and overseeing promotions and collaborations with local businesses to enhance our brand presence.

Connaissances

Leadership

Sales

Communication

Mentoring

Description du poste

The NOW Massage is opening its first Tampa boutique in North Hyde Park, and we are seeking a Founding General Manager to lead the launch and ongoing operations. This role builds a team from the ground up, delivers The NOW’s elevated massage experience, and ensures guest-centric profitability.

The Founding General Manager mentors Experience Guides and Therapists, drives guest engagement, schedules, payroll, and budget adherence, and embodies brand truth in every interaction.