General Manager

The NOW Brea; Brea (CA); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Team discounts

Monthly massage

401(k)

Paid time off

Training & development

Wellness resources

Discounts on services

Job summary

The NOW Massage in Brea, CA seeks a General Manager to lead front desk and massage teams, ensure smooth operations, and deliver outstanding guest experiences while driving profitability. You will mentor staff, manage schedules and payroll, and uphold high standards of cleanliness and branding.

The role requires strong leadership, strategic thinking, and a guest-centric approach in a fast-paced, service-oriented environment.

Qualifications

• 4+ years of industry or likeminded business experience (operating a fast-paced, high-volume business).
• Proven ability to recruit, mentor, and develop front desk and service staff.
• Strong business acumen with experience in budgets and payroll.

Responsibilities

• Recruitment, hiring, and continuous development of the team, mentoring staff to excel.
• Performance management and maintaining positive relationships within the team.
• Enhance next-level guest experience and address online reviews with brand standards.
• Build and maintain team schedules, payroll, and inventory control.
• Perform accounting duties and manage budgets to drive sales.
• Uphold cleanliness, safety, and massage therapy compliance.
• Plan promotions and collaborations to boost brand presence.

Skills

Leadership

People management

Sales & guest relations

Operations management

Job description

Benefits:

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities
• Complimentary monthly massage
• Competitive compensation + generous bonus potential
• 401(k)
• Bonus based on performance
• Employee discounts
• Paid time off
• Training & development
• Wellness resources

Schedule / Expected Work Hours:

• Ability to work flexible hours, including evenings, weekends, holidays
• Hours of Operations: Monday - Friday: 10AM - 9PM and Saturday- Sunday: 9AM - 9PM

Job Summary

The General Manager is responsible for the leadership and mentoring of the Experience Guides (front desk), Massage Therapists, and leadership teams while overseeing seamless operations of the business, top-level guest experience, and ensuring profitable business practices. The focus of this job is making connections with people, motivating and inspiring them to achieve results. We look for individuals who embody leadership, motivation, organization, and a sense of urgency while remaining guest and member-centric. The General Manager serves as an ambassador of The NOW's vision, ensuring that every member and guest experience reflects our Brand Truths. The fast-paced, results-oriented environment demands quick adaptability and the skill to motivate others to adjust to business challenges and achieve organizational goals.

Responsibilities

• Recruitment, hiring, and continuous development of the team, both front desk and Massage Therapist, mentoring and coaching team members to excel in their roles and achieve their goals.
• Performance management (document and delivery) and maintaining positive relationships within the team.
• Next-level guest experience, addressing online reviews and community engagement. With the ability to resolve guest issues and employee relations in a manner reflective of The NOW Brand Truths.
• Build and maintain team schedules to maximize productivity and efficiency while managing payroll and scheduling demands in a timely manner.
• Perform accounting duties, such as recording daily cash flow, managing payroll, and executing inventory. Financial acumen is essential for adhering to and monitoring budgets and driving sales.
• Upholds our high standards of cleanliness, safety, and compliance (including massage therapy laws).
• Planning and overseeing promotions and collaborations with local businesses to enhance our brand presence.

Qualifications

• 4+ years of industry or likeminded business experience (operating a fast-paced, high-volume business)
• Membership program and/or wellness industry experience preferred
• Proven track record in sales and building a recurring guest base with a sense of community
• Business acumen: ability to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, labor forecasting, etc.)
• Excellent communication, listening, and computer skills
• Must be a team leader and enjoy mentoring people

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Company Purpose/Mission

Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.

We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.

Company Values

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.