Assistant Manager, Spa & Wellness — Lead Front Desk

The NOW Rancho Cucamonga; Rancho Cucamonga (CA); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Vision insurance

Job summary

The NOW Massage Rancho Cucamonga is hiring an Assistant Manager to oversee daily operations, coach team members, and drive sales through exceptional guest service. This hands-on role involves leading front-desk activities, coordinating training, and ensuring smooth shift leadership while upholding The NOW’s Brand Truths.

A welcoming, team-focused leadership style is essential. You will partner with the General Manager to create a relaxing, guest-centric environment, manage reservations,

Qualifications

• 2+ years of experience in hospitality, wellness, retail, fitness, or a similar guest-focused business.
• Previous shift lead, supervisory, or assistant management experience preferred.
• Membership sales or wellness industry experience is a plus.

Responsibilities

• Lead daily shifts, support opening and closing procedures, and keep the team organized and focused.
• Work at the front desk, assisting with reservations, guest check-in and checkout, phone inquiries, and membership sales.
• Coach Experience Guides on hospitality, memberships, service enhancements, retail sales, and front desk procedures.
• Support the General Manager with recruiting, onboarding, and training team members.
• Address guest and member concerns with care and professionalism, escalating issues when appropriate.
• Help coordinate shift coverage and communicate scheduling needs to the General Manager.
• Assist with inventory, supply ordering, and other routine administrative tasks.
• Maintain boutique standards for cleanliness, presentation, and safety.
• Communicate team needs and performance concerns to the General Manager and follow through on assigned priorities.

Skills

Hospitality/retail experience

Shift lead / supervisory experience

Membership sales experience

Job description

The NOW Massage Rancho Cucamonga is hiring an Assistant Manager to oversee daily operations, coach team members, and drive sales through exceptional guest service. This hands-on role involves leading front-desk activities, coordinating training, and ensuring smooth shift leadership while upholding The NOW’s Brand Truths.

A welcoming, team-focused leadership style is essential. You will partner with the General Manager to create a relaxing, guest-centric environment, manage reservations,