General Manager - Service Ops (HVAC/Plumbing/Electrical)

Service Experts LLC; Hurricane (WV); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Service Experts LLC is seeking a General Manager I in Hurricane, West Virginia to lead sales across HVAC, plumbing and electrical services. You will drive revenue growth, manage pricing and margins, and oversee KPIs while upholding compliance and ethical standards.

The role requires 7–10+ years of sales leadership, a strong financial acumen, and proficiency with CRM platforms such as Service Titan. MBA is strongly preferred for strategic impact and executive leadership.

Formación

• Bachelor’s degree in Business, Finance, Marketing, or a related field; MBA strongly preferred.
• 7–10+ years of progressive sales leadership experience in HVAC, home services, or a consumer-focused field services industry.
• Proven success managing sales operations with full accountability for revenue, margins, and P&L performance.
• Advanced financial acumen, with experience in sales forecasting, pricing strategies, cost modeling, and budget management.
• Strong understanding of compliance frameworks, ethical standards, and complaint resolution processes in a regulated or customer-sensitive environment.
• Excellent leadership skills, with the ability to inspire, develop, and retain talent in high-growth, performance-driven settings.
• Proficiency with CRM platforms (e.g., Service Titan), sales performance dashboards, and business intelligence tools.
• Strategic, analytical, and operationally focused with strong executive communication skills.

Responsabilidades

• Lead the development and execution of sales strategies that drive top-line growth and sustainable profitability across service lines.
• Own sales performance, including revenue forecasting, pipeline health, pricing execution, margin protection, and cost of sales.
• Set and manage performance targets, KPIs, to drive accountability and optimize sales productivity.
• Analyze P&L statements, margin trends, and operational data to influence pricing models and ensure financial discipline.
• Develop and implement programs to increase average ticket size, service bundling, close rates, and lead conversion.
• Foster a high-performance, ethical sales culture through effective coaching, development, and field support.
• Partner with field operations, finance, and marketing to ensure alignment on customer experience, labor costing, and marketing ROI.
• Promote CRM adoption, accurate sales pipeline tracking, and data-driven decision-making across all levels of the team.
• Monitor and address sales-related compliance risks, ensuring adherence to internal policies, regulatory requirements, and ethical sales practices.
• Manage the investigation and resolution of ethical complaints, customer escalations, sales misconduct, or employees’ complaints in coordination with HR, Legal, and Compliance.
• Prepare and review compliance reports related to sales practices and ensure corrective actions are implemented when necessary.
• Support talent acquisition, onboarding, and retention of high-performing sales professionals.

Conocimientos

Sales leadership

P&L management

CRM proficiency

Executive communication

Strategic planning

Educación

Bachelor's degree

MBA

Herramientas

Service Titan

Descripción del empleo

Service Experts LLC is seeking a General Manager I in Hurricane, West Virginia to lead sales across HVAC, plumbing and electrical services. You will drive revenue growth, manage pricing and margins, and oversee KPIs while upholding compliance and ethical standards.

The role requires 7–10+ years of sales leadership, a strong financial acumen, and proficiency with CRM platforms such as Service Titan. MBA is strongly preferred for strategic impact and executive leadership.