Strategic Hospitality Client Growth Lead

Horizon Hospitality Associates, Inc; New Orleans (LA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Relocation assistance

Benefits through Q2 2027

Job summary

Horizon Hospitality Associates, Inc. in New Orleans, LA seeks a strategic Client Relations & Business Development Manager to lead client partnerships and drive revenue growth. The role acts as the executive bridge between premier hotel properties and service teams, shaping retention and expansion strategies.

You will manage executive-level relationships, negotiate contracts, and guide cross-functional teams to deliver elite service, retention, and growth within a dynamic hospitality market.

Qualifications

• 5+ years of progressive experience in hospitality account management, business development, or client relations.
• Direct background within hotel operations or specialized hospitality staffing/services, with strong industry familiarity.
• Proven track record of retaining clients, negotiating contracts, and resolving service issues proactively.
• Outstanding communication, stakeholder management, and commercial negotiation skills.
• Ability to collaborate cross-functionally with operations, recruiting, and finance leadership.

Responsibilities

• Cultivate and sustain executive-level relationships with hotel General Managers, Directors of Operations, and department heads across the regional portfolio.
• Conduct structured client service reviews and operational satisfaction assessments to maintain elite service delivery.
• Partner with the Director of Operations to resolve service concerns and operational escalations quickly and effectively.
• Identify at-risk client accounts and execute documented retention strategies to safeguard market share.
• Lead contract renewal negotiations, RFP processes, and new client acquisition initiatives.
• Monitor account profitability, evaluate service KPIs, and identify upsell opportunities within existing client accounts.
• Deliver regular executive reporting on account retention metrics, pipeline activity, and strategic business development forecasts.

Job description

Horizon Hospitality Associates, Inc. in New Orleans, LA seeks a strategic Client Relations & Business Development Manager to lead client partnerships and drive revenue growth. The role acts as the executive bridge between premier hotel properties and service teams, shaping retention and expansion strategies.

You will manage executive-level relationships, negotiate contracts, and guide cross-functional teams to deliver elite service, retention, and growth within a dynamic hospitality market.