General Manager

Horizon Hospitality Associates, Inc; New Orleans (LA); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

Healthcare

Relocation assistance

PTO & vacation

Job summary

Horizon Hospitality Associates, Inc. in New Orleans, LA, seeks an experienced General Manager to lead enterprise‑wide operations across regional hotel accounts, ensuring exceptional service standards and client delivery.

This hands-on executive will mentor department heads, establish KPIs and reporting systems, manage budgets and labor efficiency, and drive growth while coordinating closely with ownership.

Qualifications

• 8+ years of progressive operational leadership with multi-location or enterprise oversight.
• Experience managing large hourly workforces (300+ personnel) in hospitality staffing or hotel operations.
• Strong background in P&L management and labor efficiency.
• Proven capability in operational transformation and client relationship recovery.
• Hands-on leadership style, willingness to visit client properties regularly.
• Bachelor’s degree in Business or Hospitality Management preferred.

Responsibilities

• Direct daily enterprise-wide operations across regional hotel properties and expansion accounts, ensuring service standards and client delivery.
• Oversee and mentor department heads across Operations, Human Resources, Recruitment, and Finance/Payroll to foster alignment and accountability.
• Establish KPIs, executive reporting systems, and management scorecards across service verticals.
• Strengthen long-term hotel partnerships, oversee client retention strategies, and lead account escalations.
• Partner with Ownership to execute budgets, labor margin controls, and growth initiatives.
• Optimize workforce scheduling, fill rates, and shift deployment across large-scale hourly teams.
• Ensure company-wide labor and regulatory compliance with HR and Finance leadership.

Job description

A dynamic, high-growth hospitality workforce solutions enterprise is seeking an experienced, hands‑on General Manager to lead operational performance, team accountability, and client retention across high-profile hotel accounts. Headquartered in New Orleans, Louisiana, a culturally rich and vibrant market renowned for world‑class dining, historic neighborhoods, and celebrated hospitality traditions, this executive position provides the opportunity to direct large‑scale service delivery and establish modern operational frameworks. Reporting directly to Ownership, the incoming leader will enjoy direct executive autonomy, close partnership with ownership, and the platform to guide departmental leaders while driving long‑term organizational excellence in a flourishing hospitality center.

• Base Salary: $130,000 – $175,000 annually (with flexibility up to 10% for exceptional qualifications)
• Discretionary annual performance bonus tied to company profitability and growth metrics
• Comprehensive healthcare and benefits package currently transitioning to enhanced coverage
• Relocation assistance available on a case‑by‑case basis (up to $15,000) for qualified out‑of‑market candidates
• Paid time off (PTO) and paid vacation benefits

Position Responsibilities

• Direct daily enterprise‑wide operations across regional hotel properties and expansion accounts, ensuring exceptional service standards and client delivery.
• Oversee and mentor key department heads across Operations, Human Resources, Recruitment, and Finance/Payroll to foster alignment and accountability.
• Establish quantifiable operational KPIs, executive reporting systems, and management scorecards across all service verticals.
• Strengthen long‑term hotel partnerships, oversee proactive client retention strategies, and lead high‑priority account escalations.
• Partner directly with Ownership to execute operational budgets, labor margin controls, and strategic growth initiatives.
• Optimize workforce scheduling, fill rates, and shift deployment efficiency across large‑scale hourly service teams.
• Ensure company‑wide labor and legal compliance in close coordination with HR and Finance leadership.

Position Requirements

• 8+ years of progressive operational leadership with demonstrated multi‑location or enterprise oversight.
• Proven track record managing large hourly workforces (oversight of 300+ personnel) within hospitality staffing, hotel operations, or workforce services.
• Strong background in operational financial management, P&L accountability, and labor efficiency.
• Demonstrated capability in operational transformation, client relationship recovery, and systems implementation.
• Hands‑on, proactive leadership style with the willingness to visit client properties regularly and navigate a fast‑paced, 24/7 service environment.
• Bachelor’s degree in Business, Hospitality Management, or related field preferred.