General Manager

Horizon Hospitality; Metairie (LA); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

Healthcare benefits

Relocation assistance

PTO & paid vacation

Job summary

Horizon Hospitality in New Orleans, LA, is seeking an experienced General Manager to lead enterprise-wide operations across regional hotel accounts. The role demands hands-on leadership, deep accountability for performance, and the ability to partner with ownership to shape strategy and service delivery.

You will mentor department heads in Operations, HR, Recruitment, and Finance, establish KPIs and reporting, optimize labor across 300+ hourly staff, and strengthen client relationships to drive

Qualifications

• 8+ years of progressive operational leadership with multi-location oversight.
• Experience overseeing 300+ hourly personnel in hospitality staffing or hotel operations.
• Strong background in P&L accountability and labor efficiency.
• Hands-on, proactive leadership and willingness to visit client properties.

Responsibilities

• Direct enterprise-wide operations across regional hotel properties and expansion accounts.
• Mentor department heads in Operations, HR, Recruitment, and Finance/Payroll.
• Establish KPIs, reporting systems, and management scorecards.
• Strengthen hotel partnerships and client retention strategies.
• Partner with Ownership to execute budgets, labor margins, and growth initiatives.
• Optimize workforce scheduling and shift deployment for large hourly teams.
• Ensure labor and legal compliance with HR and Finance leadership.

Skills

Operational leadership

Team leadership

Client relationship management

Labor optimization

Education

Bachelor’s degree in Business or Hospitality

Tools

P&L management systems

Labor scheduling tools

Job description

A dynamic, high-growth hospitality workforce solutions enterprise is seeking an experienced, hands-on General Manager to lead operational performance, team accountability, and client retention across high-profile hotel accounts. Headquartered in New Orleans, Louisiana, a culturally rich and vibrant market renowned for world-class dining, historic neighborhoods, and celebrated hospitality traditions, this executive position provides the opportunity to direct large-scale service delivery and establish modern operational frameworks. Reporting directly to Ownership, the incoming leader will enjoy direct executive autonomy, close partnership with ownership, and the platform to guide departmental leaders while driving long-term organizational excellence in a flourishing hospitality center.

Compensation Package Details

• Base Salary: $130, 000 –$175, 000 annually (with flexibility up to 10% for exceptional qualifications)
• Discretionary annual performance bonus tied to company profitability and growth metrics
• Comprehensive healthcare and benefits package currently transitioning to enhanced coverage
• Relocation assistance available on a case-by-case basis (up to $15, 000) for qualified out-of-market candidates
• Paid time off (PTO) and paid vacation benefits

Position Responsibilities

• Direct daily enterprise-wide operations across regional hotel properties and expansion accounts, ensuring exceptional service standards and client delivery.
• Oversee and mentor key department heads across Operations, Human Resources, Recruitment, and Finance/Payroll to foster alignment and accountability.
• Establish quantifiable operational KPIs, executive reporting systems, and management scorecards across all service verticals.
• Strengthen long-term hotel partnerships, oversee proactive client retention strategies, and lead high-priority account escalations.
• Partner directly with Ownership to execute operational budgets, labor margin controls, and strategic growth initiatives.
• Optimize workforce scheduling, fill rates, and shift deployment efficiency across large-scale hourly service teams.
• Ensure company-wide labor and legal compliance in close coordination with HR and Finance leadership.

Position Requirements

• 8+ years of progressive operational leadership with demonstrated multi-location or enterprise oversight.
• Proven track record managing large hourly workforces (oversight of 300+ personnel) within hospitality staffing, hotel operations, or workforce services.
• Strong background in operational financial management, P&L accountability, and labor efficiency.
• Demonstrated capability in operational transformation, client relationship recovery, and systems implementation.
• Hands-on, proactive leadership style with the willingness to visit client properties regularly and navigate a fast-paced, 24/7 service environment.
• Bachelor’s degree in Business, Hospitality Management, or related field preferred.