Enterprise General Manager - Hospitality Ops & Growth

Horizon Hospitality; Metairie (LA); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

Healthcare benefits

Relocation assistance

PTO & paid vacation

Job summary

Horizon Hospitality in New Orleans, LA, is seeking an experienced General Manager to lead enterprise-wide operations across regional hotel accounts. The role demands hands-on leadership, deep accountability for performance, and the ability to partner with ownership to shape strategy and service delivery.

You will mentor department heads in Operations, HR, Recruitment, and Finance, establish KPIs and reporting, optimize labor across 300+ hourly staff, and strengthen client relationships to drive

Qualifications

• 8+ years of progressive operational leadership with multi-location oversight.
• Experience overseeing 300+ hourly personnel in hospitality staffing or hotel operations.
• Strong background in P&L accountability and labor efficiency.
• Hands-on, proactive leadership and willingness to visit client properties.

Responsibilities

• Direct enterprise-wide operations across regional hotel properties and expansion accounts.
• Mentor department heads in Operations, HR, Recruitment, and Finance/Payroll.
• Establish KPIs, reporting systems, and management scorecards.
• Strengthen hotel partnerships and client retention strategies.
• Partner with Ownership to execute budgets, labor margins, and growth initiatives.
• Optimize workforce scheduling and shift deployment for large hourly teams.
• Ensure labor and legal compliance with HR and Finance leadership.

Skills

Operational leadership

Team leadership

Client relationship management

Labor optimization

Education

Bachelor’s degree in Business or Hospitality

Tools

P&L management systems

Labor scheduling tools

Job description

Horizon Hospitality in New Orleans, LA, is seeking an experienced General Manager to lead enterprise-wide operations across regional hotel accounts. The role demands hands-on leadership, deep accountability for performance, and the ability to partner with ownership to shape strategy and service delivery.

You will mentor department heads in Operations, HR, Recruitment, and Finance, establish KPIs and reporting, optimize labor across 300+ hourly staff, and strengthen client relationships to drive