Coffeehouse General Manager & Guest Experience Leader

coffeeandbagelbrands; Bismarck (ND); On-site; USD 70,000 - 90,000; Full time

Job summary

Caribou Coffee is seeking a General Manager to oversee all aspects of the coffeehouse, including financial performance, team leadership, and guest experience. You will drive sales, coach a high-performing team, and maintain a culture that aligns to Caribou's purpose of creating day-making experiences.

The role requires strong leadership, coaching, and operational excellence, with responsibility for staffing, training, and ensuring top-tier guest service across all channels.

Qualifications

• Proven ability to lead a team and deliver guest-focused results.
• Experience driving sales, staffing, and training in a fast-paced environment.
• Strong financial acumen with P&L responsibilities.

Responsibilities

• Lead the coffeehouse team to deliver exceptional guest experiences across shifts.
• Drive sales growth, manage inventory, and control costs.
• Oversee staffing, training, and development of team members.
• Maintain compliance with food safety and company standards.

Skills

Leadership

People management

Staffing

Coaching

Training

Guest service

Operations

P&L management

Job description

Caribou Coffee is seeking a General Manager to oversee all aspects of the coffeehouse, including financial performance, team leadership, and guest experience. You will drive sales, coach a high-performing team, and maintain a culture that aligns to Caribou's purpose of creating day-making experiences.

The role requires strong leadership, coaching, and operational excellence, with responsibility for staffing, training, and ensuring top-tier guest service across all channels.