General Manager — Lead Shop, Grow Sales & Culture

Potbelly; Baltimore (MD); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

401(k) with company match

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly is seeking a General Manager in Baltimore to lead a busy shop with a focus on strong team leadership, customer service, and financial stewardship. You will manage P&L, drive local marketing initiatives, and ensure health and safety standards while delivering excellent guest experiences.

The role requires a minimum of 2 years GM experience in a restaurant or retail environment, food-safety certification, and the ability to motivate a fast-paced team.

Qualifications

• 18+ years of age
• GM experience in restaurant/retail with P&L
• Food Safety Certification
• Strong communication skills
• Ability to multitask and lead teams

Responsibilities

• Train, coach, and develop shop team members to realize their potential
• Assess staff abilities. Create and implement effective development plans
• Interview, select and hire great people who represent Potbelly Values
• Develop and maintain Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Effectively delegate tasks to team and ensure a high standard of execution
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential
• Control cost of goods, variances and inventories within the shop
• Create a marketing plan. Lead local shop marketing to increase sales
• Control assigned P&L line items
• Spend 80-90% of time on the shop floor in the Front of the House
• Maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Handle customer complaints/issues
• Other duties as assigned

Skills

Leadership

Communication

Problem-solving

Customer focus

Organizational skills

Team development

Microsoft Office

Education

Food Safety Certification

Tools

Microsoft Office

Job description

Potbelly is seeking a General Manager in Baltimore to lead a busy shop with a focus on strong team leadership, customer service, and financial stewardship. You will manage P&L, drive local marketing initiatives, and ensure health and safety standards while delivering excellent guest experiences.

The role requires a minimum of 2 years GM experience in a restaurant or retail environment, food-safety certification, and the ability to motivate a fast-paced team.