General Manager: Lead People, Grow Profits & Service

Donatos Pizza; Columbus (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) Matching

Parental Leave

PTO

Manager Bonus

Job summary

Donatos Pizza is seeking a General Manager in Columbus to lead restaurant operations with a focus on people development, hospitality, and financial accountability. You will coach the team, uphold safety and quality standards, and drive sales while controlling costs.

The GM will ensure onboarding, training, and performance feedback, while partnering with local communities to sustain guest loyalty and store profitability.

Qualifications

• Specific on onboarding and development aligned to Mission & Promise.
• Experience with restaurant operations and guest service standards.
• Understanding of cost controls and compliance requirements.

Responsibilities

• Empowers restaurant associates to resolve customer concerns while ensuring satisfaction.
• Ensures proper onboarding, training, and role clarity for new hires.
• Directs staffing and adjusts levels for volume and peak times.
• Maintains cash handling policies and asset controls.
• Leads community engagement and drives sales growth.
• Manages food cost, inventory, and theft prevention.
• Enforces safety, hygiene, and uniform policies.
• Oversees opening/closing procedures and paperwork.
• Sets performance expectations and provides ongoing feedback.
• Accountable for P&L results and financial targets.

Skills

People development

Operations excellence

P&L management

Customer experience

Education

High School diploma or equivalent

ServSafe Level 2 certification

Internal Candidates training program

Tools

Donatos policies

Cash handling

Job description

Donatos Pizza is seeking a General Manager in Columbus to lead restaurant operations with a focus on people development, hospitality, and financial accountability. You will coach the team, uphold safety and quality standards, and drive sales while controlling costs.

The GM will ensure onboarding, training, and performance feedback, while partnering with local communities to sustain guest loyalty and store profitability.