General Manager - Lead Operations & Guest Experience

Ihop; Houma (LA); On-site; USD 70,000 - 90,000; Full time

Job summary

IHOP Houma is seeking a General Manager to oversee all restaurant operations, lead staff, and ensure exceptional guest service. The role focuses on budget management, strategic planning, and creating a positive work environment aligned with IHOP's standards.

You will manage scheduling, training, and performance, while driving sales and maintaining food safety and quality. This position requires weekend/evening availability and strong leadership in a fast-paced setting.

Qualifications

• A high school diploma or equivalent is typically required.
• Previous relevant work experience is often required.
• General Managers need strong leadership skills to supervise staff and training.
• Effective communication is crucial for interacting with staff and customers.
• Strong organizational and time management skills are important.
• A basic understanding of budgeting and financial principles is valuable.
• Familiarity with POS systems and industry software may be required.
• Ability to collaborate with other managers and staff is essential.
• Compliance with safety, labor laws, and company policies is expected.
• Customer and employee satisfaction should be prioritized.

Responsibilities

• Oversee all aspects of restaurant operations and make critical decisions.
• Prepare weekly sales projections and manage scheduling.
• Ensure food safety practices and maintain cleanliness standards.
• Lead staff hiring, training, development, and performance reviews.
• Maintain compliance with policies and local regulations.
• Control costs and optimize labor, food, and supply expenses.
• Foster guest satisfaction and handle guest concerns promptly.

Skills

Leadership

Communication

Organizational skills

Budgeting/financial

Customer service

Time management

Problem solving

Teamwork

Adaptability

Conflict resolution

Education

High school diploma or equivalent

Tools

POS systems

Industry software

Job description

IHOP Houma is seeking a General Manager to oversee all restaurant operations, lead staff, and ensure exceptional guest service. The role focuses on budget management, strategic planning, and creating a positive work environment aligned with IHOP's standards.

You will manage scheduling, training, and performance, while driving sales and maintaining food safety and quality. This position requires weekend/evening availability and strong leadership in a fast-paced setting.