General Manager: Lead Innovation & Guest Experience

The Root Restaurant & Bar; Parsippany-Troy Hills (NJ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

great pay

schedules that fit your life

exciting work environment

career growth opportunities

numerous excellent benefits

Job summary

Buffalo Wild Wings in Parsippany, NJ is seeking a General Manager to lead the restaurant's front and back of house, maintain guest satisfaction, and drive performance with a hands-on leadership style.

The GM will coach the team, manage operations, and implement guest-experience programs across the restaurant to ensure consistency, quality, and an engaging sports-bar atmosphere.

If you bring 3–5 years in hospitality, strong communication, and a passion for innovation, join our fast-paced team.

Qualifications

• Minimum 3-5 years of restaurant/hospitality experience.
• Excellent oral and written communication skills.
• Ability to work a 50-hour work week.
• Marketing, user experience knowledge a plus.

Responsibilities

• Manage restaurant FOH and BOH - Lead member of the restaurant management team.
• Evaluate and define the guest experience at various points along the guest journey.
• Build differentiated guest experience programs based on customer needs and observational research of customer driven data and insights.
• Help develop a culture of finding innovative solutions to business and brand challenges.
• Create process around ideating, developing, iterating and bringing programs to life in the restaurants, including throughout the franchise community.
• Swift, high-quality decision making, informed by insights, but not paralyzed when faced with a lack of it.
• Experience in leading innovation – first, best, only.
• Project management experience with ability to drive on time delivery and motivate peer to peer.
• An entrepreneurial attitude. Pro-active thinking. Ability to drive thoughtful dialog and roll with the punches.
• Ability to work a 50-hour work week.
• Excellent oral and written communication skills.

Skills

Leadership

Project management

Communication

Entrepreneurial mindset

Restaurant/hospitality experience

Job description

Buffalo Wild Wings in Parsippany, NJ is seeking a General Manager to lead the restaurant's front and back of house, maintain guest satisfaction, and drive performance with a hands-on leadership style.

The GM will coach the team, manage operations, and implement guest-experience programs across the restaurant to ensure consistency, quality, and an engaging sports-bar atmosphere.

If you bring 3–5 years in hospitality, strong communication, and a passion for innovation, join our fast-paced team.