General Manager — Lead Guest Experience & Innovation

The Root Restaurant & Bar; Piscataway Township (NJ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

great pay

schedules that fit your life

exciting work environment

career growth opportunities

numerous excellent benefits

Job summary

Buffalo Wild Wings in the United States is seeking a General Manager to lead the restaurant team, oversee both front-of-house and back-of-house operations, and deliver exceptional guest experiences. You’ll supervise staff, implement guest programs, and ensure smooth daily operations in a fast-paced sports-bar environment.

The GM will drive performance, lead innovation, and foster a culture of accountability while maintaining profitability and guest satisfaction across shifts.

Qualifications

• Minimum 3-5 years of restaurant/hospitality experience.
• Excellent oral and written communication skills.
• Ability to work a 50-hour work week.
• Marketing, user experience knowledge a plus.

Responsibilities

• Manage restaurant FOH and BOH - Lead member of the restaurant management team.
• Evaluate and define the guest experience at various points along the guest journey.
• Build differentiated guest experience programs based on customer needs and observational data.

Skills

Leadership

Restaurant management

Guest experience

Communication skills

Project management

Job description

Buffalo Wild Wings in the United States is seeking a General Manager to lead the restaurant team, oversee both front-of-house and back-of-house operations, and deliver exceptional guest experiences. You’ll supervise staff, implement guest programs, and ensure smooth daily operations in a fast-paced sports-bar environment.

The GM will drive performance, lead innovation, and foster a culture of accountability while maintaining profitability and guest satisfaction across shifts.