General Manager: Lead Innovation & Guest Experience

The Root Restaurant & Bar; Marlboro Township (NJ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

great pay

schedules that fit your life

exciting work environment

career growth opportunities

numerous excellent benefits

Job summary

Buffalo Wild Wings in Marlboro Township, NJ, seeks a General Manager to lead both FOH and BOH teams and to drive an exceptional guest experience. You will implement innovative guest programs, manage operations, and guide franchise-wide initiatives while maintaining a strong focus on performance and guest satisfaction.

The role demands strong leadership, strategic thinking, and a proven track record in restaurant/hospitality management.

Qualifications

• Minimum 3-5 years of restaurant/hospitality experience required.
• Marketing or user experience knowledge is a plus.
• Strong leadership and communication skills.

Responsibilities

• Manage restaurant FOH and BOH as a key member of the management team.
• Evaluate and define the guest experience along the guest journey.
• Build differentiated guest experience programs based on customer needs and data.
• Develop a culture of innovative solutions to business challenges.
• Create processes to ideate, develop and launch programs across the restaurants and franchise community.
• Make swift, high-quality decisions guided by insights.
• Lead innovation to deliver first-rate results.
• Drive on-time delivery and motivate peers through project management.
• Maintain a 50-hour work week.
• Excellence in oral and written communication.

Skills

Leadership

Guest experience

Project management

Communication

Job description

Buffalo Wild Wings in Marlboro Township, NJ, seeks a General Manager to lead both FOH and BOH teams and to drive an exceptional guest experience. You will implement innovative guest programs, manage operations, and guide franchise-wide initiatives while maintaining a strong focus on performance and guest satisfaction.

The role demands strong leadership, strategic thinking, and a proven track record in restaurant/hospitality management.