Restaurant GM: Lead Guest Experience & Innovation

The Root Restaurant & Bar; Eatontown (NJ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

great pay

schedules that fit your life

exciting work environment

career growth opportunities

numerous excellent benefits

Job summary

Buffalo Wild Wings is urgently hiring a General Manager to lead both front-of-house and back-of-house teams. You will shape the guest journey, develop innovative guest experience programs, and drive franchise-wide initiatives. Strong leadership and rapid decision-making are essential, with a 50-hour work week and a background in restaurant/hospitality.

Applicants with marketing or user experience knowledge will have an edge as you champion guest satisfaction and team performance.

Qualifications

• 3–5 years of restaurant/hospitality experience required.
• Strong leadership and team management skills.
• Excellent oral and written communication skills.
• Ability to work a 50-hour work week.
• Marketing or user experience knowledge a plus.

Responsibilities

• Manage restaurant FOH and BOH - Lead member of the restaurant management team.
• Evaluate and define the guest experience at various points along the guest journey.
• Build differentiated guest experience programs based on customer needs and observational research of customer driven data and insights.
• Help develop a culture of finding innovative solutions to business and brand challenges.
• Create processes around ideating, developing, iterating and bringing programs to life in the restaurants, including throughout the franchise community.
• Swift, high-quality decision making, informed by insights, but not paralyzed when faced with a lack of it.
• Experience in leading innovation – first, best, only.
• Project management experience with ability to drive on time delivery and motivate peers.
• An entrepreneurial attitude. Pro-active thinking. Ability to drive thoughtful dialog and roll with the punches.
• Ability to work a 50-hour work week.
• Excellent oral and written communication skills.
• Minimum 3-5 years of restaurant/hospitality experience required. Marketing, user experience knowledge a plus.

Skills

Leadership

Communication

Project management

Entrepreneurial attitude

Willing to work 50 hours

Restaurant/hospitality experience

Job description

Buffalo Wild Wings is urgently hiring a General Manager to lead both front-of-house and back-of-house teams. You will shape the guest journey, develop innovative guest experience programs, and drive franchise-wide initiatives. Strong leadership and rapid decision-making are essential, with a 50-hour work week and a background in restaurant/hospitality.

Applicants with marketing or user experience knowledge will have an edge as you champion guest satisfaction and team performance.