General Manager — Lead a Busy, Team‑First Shop

Potbelly; Saint Paul (MN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive raises

Medical/Dental/Vision

Domestic Partnership

Parental Leave

FSA/HSA

Commuter Benefit

401(k) Match

Employee Assistance

Paid Time Off

Discount Program

Flexible Schedule

Career Growth

Job summary

Potbelly in Saint Paul, MN seeks a General Manager to lead a busy shop, drive guest satisfaction, and develop a high-performing team. The GM ensures operational excellence, handles scheduling, and upholds food safety standards in a fast-paced kitchen environment.

The role requires at least 2 years of GM experience, strong communication, and the ability to manage budgets and labor. Competitive pay, full benefits, and growth opportunities are offered.

Qualifications

• 2+ years as GM in restaurant or retail with P&L responsibility preferred
• Must meet state Food Safety requirements and pass Food Safety Certification within designated timeframe
• Friendly, customer-first mindset for fast-paced environments
• Strong written and verbal communication skills
• Able to write effective schedules and manage labor goals
• Capable of building and developing teams and resolving conflicts
• Experience with budgeting, forecasting, and financial reporting will help in this role
• Comfortable standing and walking 8-9 hours and working minimum 45 hours per week

Responsibilities

• Train, coach, and develop all shop team members to realize their potential
• Assess staff abilities; create and implement development plans
• Interview, select and hire great people who represent Potbelly values
• Develop and maintain a Good Vibes culture
• Schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Delegate tasks to team and ensure high standard of execution
• Ensure all security procedures are followed
• Maintain back-of-house procedural standards
• Count drawers and follow daily cash handling procedures
• Drive neighborhood shop marketing and promotions to maximize sales
• Control cost of goods, variances and inventories within the shop
• Lead local shop marketing and community involvement
• Control assigned P&L line items
• Spend 80-90% of time on the shop floor in Front of House
• Comply with health and safety standards for food, cleanliness and safety
• Handle customer complaints/issues
• Other duties as assigned

Skills

Leadership

P&L responsibility

Food Safety Certification

Customer focus

Communication

Scheduling

Labor management

Problem solving

Team building

Multitasking

Tools

Microsoft Office

Job description

Potbelly in Saint Paul, MN seeks a General Manager to lead a busy shop, drive guest satisfaction, and develop a high-performing team. The GM ensures operational excellence, handles scheduling, and upholds food safety standards in a fast-paced kitchen environment.

The role requires at least 2 years of GM experience, strong communication, and the ability to manage budgets and labor. Competitive pay, full benefits, and growth opportunities are offered.