General Manager - HVAC & Plumbing Ops (Multi-Location, ESOP)

Total Energy Service, LLC; Harleysville (PA); Hybrid; USD 100,000 - 160,000; Full time

Benefits offered by this job

Employee ownership through ESOP

Job summary

HB Home Services, a division of HB Global, seeks a hands-on General Manager to lead operations in Harleysville, PA and Manville, NJ. You will develop leaders, ensure a 5-star customer experience, and drive efficiency across two locations.

This senior role requires 5+ years of operational leadership, experience managing managers, and strong P&L analytics. You will align teams with safety, quality, and growth objectives while partnering with HR, Sales, Accounting, and Dispatch.

Qualifications

• 5+ years of progressive operational leadership experience.
• Experience leading managers and operational teams.
• Experience with P&L management and financial performance.
• Strong leadership, communication, and problem-solving skills.
• Customer-focused mindset with a passion for service.
• Experience in HVAC, plumbing, home services, trades, or field service preferred.
• Multi-location leadership experience preferred.
• Bachelor's degree preferred, but not required.
• Valid driver's license with a clean driving record.

Responsibilities

• Oversee daily operations across both locations.
• Lead, coach, and develop operational managers and teams.
• Drive customer satisfaction and a consistent 5-star customer experience.
• Monitor P&L performance, revenue, expenses, and operating results.
• Establish and track operational goals and KPIs.
• Identify opportunities to improve efficiency, profitability, and service delivery.
• Partner with HR, Sales, Accounting, Safety, Marketing, Dispatch, Customer Care, and Warehouse teams.
• Recruit, develop, and retain strong talent.
• Promote a culture of safety, accountability, employee ownership, and continuous improvement.
• Support strategic initiatives and business growth.

Skills

Operational leadership

People management

P&L management

Communication

Problem-solving

Education

Bachelor's degree preferred

Job description

HB Home Services, a division of HB Global, seeks a hands-on General Manager to lead operations in Harleysville, PA and Manville, NJ. You will develop leaders, ensure a 5-star customer experience, and drive efficiency across two locations.

This senior role requires 5+ years of operational leadership, experience managing managers, and strong P&L analytics. You will align teams with safety, quality, and growth objectives while partnering with HR, Sales, Accounting, and Dispatch.