HVAC & Plumbing General Manager

HB Home Services, LLC; United States; On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Employee ownership (ESOP)

Professional growth opportunities

Job summary

HB Home Services is seeking a General Manager to lead operations and performance for our Harleysville, PA and Manville, NJ locations. This senior role drives team development, customer experience, financial results, and operational excellence in a fast-paced service environment.

The ideal candidate has 5+ years of progressive leadership, with experience managing managers, P&L, and multi-location operations.

Qualifications

• 5+ years of progressive operational leadership experience.
• Experience leading managers and cross-location teams.
• Experience with P&L management and financial performance.
• Strong communication and problem-solving skills.
• Customer-focused mindset with a passion for service.
• HVAC, plumbing, home services or field service experience preferred.

Responsibilities

• Oversee daily operations across two locations.
• Lead, coach, and develop operational managers and teams.
• Drive customer satisfaction and 5-star experience.
• Monitor revenue, expenses, and operating results.
• Establish and track KPIs and strategic goals.
• Collaborate with HR, Sales, Accounting, Safety, Marketing, Dispatch, and Warehouse.
• Recruit and retain top talent; promote safety and ownership culture.
• Support growth initiatives and business improvements.

Skills

Leadership

P&L Management

Customer-focused

Strategic planning

Education

Bachelor's degree preferred

Job description

General Manager HB Home Services | Harleysville, PA & Manville, NJ

At HB Home Services, we are committed to creating a 5-star experience for our customers and employee-owners. Our culture is built around Trust, Team, Grit, and Growth, and we believe great businesses are built by great people.

About the Role

We are looking for an experienced General Manager to lead the operations and performance of our Harleysville, PA and Manville, NJ locations. This is a key leadership role responsible for team development, customer experience, financial performance, and operational excellence. The ideal candidate is a strong people leader who is comfortable managing managers, understanding financial results, solving problems, and driving accountability in a fast-paced service environment.

Responsibilities

• Oversee daily operations across both locations.
• Lead, coach, and develop operational managers and teams.
• Drive customer satisfaction and a consistent 5-star customer experience.
• Monitor P&L performance, revenue, expenses, and operating results.
• Establish and track operational goals and KPIs.
• Identify opportunities to improve efficiency, profitability, and service delivery.
• Partner with HR, Sales, Accounting, Safety, Marketing, Dispatch, Customer Care, and Warehouse teams.
• Recruit, develop, and retain strong talent.
• Promote a culture of safety, accountability, employee ownership, and continuous improvement.
• Support strategic initiatives and business growth.

Qualifications

• 5+ years of progressive operational leadership experience.
• Experience leading managers and operational teams.
• Experience with P&L management and financial performance.
• Strong leadership, communication, and problem-solving skills.
• Customer-focused mindset with a passion for service.
• Experience in HVAC, plumbing, home services, trades, or field service preferred.
• Multi-location leadership experience preferred.
• Bachelor's degree preferred, but not required.
• Valid driver's license with a clean driving record.

Why Join HB Home Services?

• Lead a growing, multi-location operation.
• Work alongside a strong leadership team.
• Opportunities for professional growth and development.
• Employee ownership through our ESOP.
• A culture centered around Trust, Team, Grit, and Growth.

If you're a hands-on leader who enjoys developing people, improving operations, and driving business results, we'd love to hear from you.

Our HB Home Services division was born out of a desire to focus on, and exceptionally serve, our residential customers in our neighborhoods and communities. Our Home Service Teams, located in Harrisburg, PA and Harleysville, PA, are known for their first-class expertise, their kind nature, and their commitment to servicing our customers better.

Behind each technician is thousands of hours of training and experience before they knock on your door!

HB Home Services is growing and always looking for exceptional team members. When you begin a career with us, you are becoming an employee-owner in a company that values employee culture. We are focused on your growth both professionally and personally while still being a great place to work. We offer various HVAC, plumbing, and electrical jobs in the Pennsylvania area.