General Manager

HB Global, LLC; Harleysville (PA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

ESOP

Job summary

HB Home Services is seeking an experienced General Manager to lead operations for Harleysville, PA and Manville, NJ. This role drives team development, customer experience, and financial performance in a fast-paced service environment.

The ideal candidate will have 5+ years of operational leadership, a strong P&L mindset, and a customer-focused approach. Bachelor’s preferred but not required; valid driver’s license is essential. Enjoy an ESOP-driven culture with growth opportunities.

Qualifications

• 5+ years of progressive operational leadership experience.
• Experience managing managers and multi-location teams.
• Experience with P&L management and financial performance.
• Strong leadership, communication, and problem-solving skills.
• HVAC, plumbing, home services, trades, or field service experience preferred.
• Bachelor's degree preferred but not required.
• Valid driver's license with clean driving record.

Responsibilities

• Oversee daily operations across multiple locations.
• Lead, coach, and develop operational managers and teams.
• Drive customer satisfaction and a 5-star experience.
• Monitor P&L, revenue, expenses, and operating results.
• Establish and track KPIs and operational goals.
• Identify opportunities to improve efficiency, profitability, and service delivery.
• Collaborate with HR, Sales, Accounting, Safety, Marketing, Dispatch, Customer Care, and Warehouse teams.
• Recruit, develop, and retain strong talent.
• Promote safety, accountability, employee ownership, and continuous improvement.
• Support strategic initiatives and business growth.

Skills

Operational leadership

P&L management

Team development & coaching

Customer-focused service

Communication & problem solving

Education

Bachelor's degree (preferred)

Job description

This position will report to HB Home Services, LLC, a subsidiary of HB Global.# **General Manager** **HB Home Services | Harleysville, PA & Manville, NJ** At HB Home Services, we are committed to creating a 5-star experience for our customers and employee-owners. Our culture is built around **Trust, Team, Grit, and Growth**, and we believe great businesses are built by great people. ### About the RoleWe are looking for an experienced **General Manager** to lead the operations and performance of our Harleysville, PA and Manville, NJ locations. This is a key leadership role responsible for team development, customer experience, financial performance, and operational excellence.The ideal candidate is a strong people leader who is comfortable managing managers, understanding financial results, solving problems, and driving accountability in a fast-paced service environment. ### Responsibilities* Oversee daily operations across both locations.* Lead, coach, and develop operational managers and teams.* Drive customer satisfaction and a consistent 5-star customer experience.* Monitor P&L performance, revenue, expenses, and operating results.* Establish and track operational goals and KPIs.* Identify opportunities to improve efficiency, profitability, and service delivery.* Partner with HR, Sales, Accounting, Safety, Marketing, Dispatch, Customer Care, and Warehouse teams.* Recruit, develop, and retain strong talent.* Promote a culture of safety, accountability, employee ownership, and continuous improvement.* Support strategic initiatives and business growth.### Qualifications* 5+ years of progressive operational leadership experience.* Experience leading managers and operational teams.* Experience with P&L management and financial performance.* Strong leadership, communication, and problem-solving skills.* Customer-focused mindset with a passion for service.* Experience in HVAC, plumbing, home services, trades, or field service preferred.* Multi-location leadership experience preferred.* Bachelor's degree preferred, but not required.* Valid driver's license with a clean driving record.### Why Join HB Home Services?* Lead a growing, multi-location operation.* Work alongside a strong leadership team.* Opportunities for professional growth and development.* Employee ownership through our ESOP.* A culture centered around **Trust, Team, Grit, and Growth**. **If you're a hands-on leader who enjoys developing people, improving operations, and driving business results, we'd love to hear from you.**