HVAC & Plumbing General Manager

HB Services, LLC; Harleysville (PA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Employee ownership through ESOP

Job summary

HB Home Services, LLC, a multi-location service leader, is seeking an experienced General Manager to oversee operations in Harleysville, PA and Manville, NJ. You will lead managers, drive customer experience, and ensure financial performance in a fast-paced environment.

You will develop teams, monitor KPIs, and promote safety and employee ownership through our ESOP. If you excel at strategic execution and people development, join a culture built on Trust, Team, Grit, and Growth.

Qualifications

• 5+ years in progressive operational leadership.
• Experience leading managers and cross-functional teams.
• Experience with P&L management and financial performance.
• Strong leadership, communication, and problem-solving skills.
• Customer-focused mindset with a passion for service.
• HVAC, plumbing, home services, trades, or field service preferred.
• Bachelor’s degree preferred.

Responsibilities

• Oversee daily operations across both locations.
• Lead, coach, and develop operational managers and teams.
• Drive customer satisfaction and a consistent 5-star customer experience.
• Monitor P&L performance, revenue, expenses, and operating results.
• Establish and track operational goals and KPIs.
• Identify opportunities to improve efficiency, profitability, and service delivery.
• Partner with HR, Sales, Accounting, Safety, Marketing, Dispatch, Customer Care, and Warehouse teams.
• Recruit, develop, and retain strong talent.
• Promote a culture of safety, accountability, employee ownership, and continuous improvement.
• Support strategic initiatives and business growth.

Skills

People leadership

P&L management

Multi-location leadership

Customer focus

Communication

Education

Bachelor’s degree

Job description

This position will report to HB Home Services, LLC, a subsidiary of HB Global.

General Manager

HB Home Services | Harleysville, PA & Manville, NJ

At HB Home Services, we are committed to creating a 5-star experience for our customers and employee-owners. Our culture is built around Trust, Team, Grit, and Growth , and we believe great businesses are built by great people.

About the Role

We are looking for an experienced General Manager to lead the operations and performance of our Harleysville, PA and Manville, NJ locations. This is a key leadership role responsible for team development, customer experience, financial performance, and operational excellence.

The ideal candidate is a strong people leader who is comfortable managing managers, understanding financial results, solving problems, and driving accountability in a fast-paced service environment.

Responsibilities

• Oversee daily operations across both locations.
• Lead, coach, and develop operational managers and teams.
• Drive customer satisfaction and a consistent 5-star customer experience.
• Monitor P&L performance, revenue, expenses, and operating results.
• Establish and track operational goals and KPIs.
• Identify opportunities to improve efficiency, profitability, and service delivery.
• Partner with HR, Sales, Accounting, Safety, Marketing, Dispatch, Customer Care, and Warehouse teams.
• Recruit, develop, and retain strong talent.
• Promote a culture of safety, accountability, employee ownership, and continuous improvement.
• Support strategic initiatives and business growth.

Qualifications

• 5+ years of progressive operational leadership experience.
• Experience leading managers and operational teams.
• Experience with P&L management and financial performance.
• Strong leadership, communication, and problem-solving skills.
• Customer-focused mindset with a passion for service.
• Experience in HVAC, plumbing, home services, trades, or field service preferred.
• Multi-location leadership experience preferred.
• Bachelor’s degree preferred, but not required.
• Valid driver’s license with a clean driving record.

Why Join HB Home Services?

• Lead a growing, multi-location operation.
• Work alongside a strong leadership team.
• Opportunities for professional growth and development.
• Employee ownership through our ESOP.
• A culture centered around Trust, Team, Grit, and Growth.

If you’re a hands-on leader who enjoys developing people, improving operations, and driving business results, we’d love to hear from you.