General Manager, Center Ops & Guest Experience

Lucky Strike Entertainment; Asheville (NC); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Retirement Plan

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Paid Vacation, Holidays, and Sick Time

Bowling, Waterpark, and event-related/

Job summary

Lucky Strike Entertainment is seeking a General Manager to own the guest experience, team leadership, financials, and culture across the center. You will lead from the floor, ensuring outstanding hospitality while managing operations, events, and daily performance.

The role requires a strong track record in entertainment or hospitality leadership, with a focus on achieving financial targets and delivering memorable guest experiences.

Qualifications

• Significant leadership experience in a high-volume, guest-focused venue (entertainment, hospitality, or full-service venue).
• Proven track record of driving sales growth and hitting financial targets.
• Fluency in full P&L including budgeting, forecasting, labor optimization, and cost control.

Responsibilities

• Lead all center operations across bowling, arcade, food and beverage, bar, and events, adapting to daily needs.
• Drive daily sales through guest engagement, events, and marketing initiatives.
• Build and develop high-performing teams across departments with accountability and hospitality culture.
• Set performance expectations and ensure consistent results in sales, operations, and guest satisfaction.
• Own full P&L performance including labor, COGS, inventory, and cost controls.
• Maintain facility and attractions to be guest-ready at all times.

Skills

Leadership experience

Sales growth

P&L management

Team development

Floor leadership

Flexible schedule

Job description

Lucky Strike Entertainment is seeking a General Manager to own the guest experience, team leadership, financials, and culture across the center. You will lead from the floor, ensuring outstanding hospitality while managing operations, events, and daily performance.

The role requires a strong track record in entertainment or hospitality leadership, with a focus on achieving financial targets and delivering memorable guest experiences.