General Manager — Coffee Shop Leader & Team Builder

Ziggi’s Coffee, LLC; Grimes (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager in Grimes to lead daily store operations, coach a fast-paced team, and drive exceptional guest experiences. This hands-on role focuses on people development, scheduling, and maintaining quality standards across all shifts.

You will oversee hiring, training, and performance feedback, ensuring a welcoming, energetic store culture. The GM sets tone, aligns with brand values, and partners with owners for store success.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership

Guest experience

Team coaching

Scheduling

Inventory management

Communication

Job description

Ziggi’s Coffee, LLC is seeking a General Manager in Grimes to lead daily store operations, coach a fast-paced team, and drive exceptional guest experiences. This hands-on role focuses on people development, scheduling, and maintaining quality standards across all shifts.

You will oversee hiring, training, and performance feedback, ensuring a welcoming, energetic store culture. The GM sets tone, aligns with brand values, and partners with owners for store success.