Coffee Shop GM: Lead, Grow & Inspire

Ziggi’s Coffee, LLC; Granite Falls (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager who leads with energy and accountability, shaping store culture and delivering exceptional guest experiences. This hands-on role oversees daily operations, training, scheduling, and inventory while developing a high-performing team of baristas and supervisors.

You will drive performance on service metrics, maintain food safety standards, and partner with ownership to align on goals and growth strategies.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator under pressure and able to maintain calm, clear guidance.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth and accountability.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership experience

Guest experience standards

Coaching & development

Labor goal management

Communication under pressure

Team culture growth

Job description

Ziggi’s Coffee, LLC is seeking a General Manager who leads with energy and accountability, shaping store culture and delivering exceptional guest experiences. This hands-on role oversees daily operations, training, scheduling, and inventory while developing a high-performing team of baristas and supervisors.

You will drive performance on service metrics, maintain food safety standards, and partner with ownership to align on goals and growth strategies.